Store Operations & Customer Experience Lead (Retail)

Fromage Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Job summary

Fromage Sdn Bhd in Kuala Lumpur is opening a specialty cheese store at Bangsar Shopping Centre. We are building a small team to run the store day to day, and set the standard from the start.

As Store Operations & Customer Experience Lead, you will manage daily store operations, customer service standards, and shop-floor execution with a hands-on approach that strengthens retail operations and customer-facing roles.

Qualifications

• Experience in retail, F&B, hospitality, or customer-facing roles.
• Comfortable taking responsibility on the shop floor.
• Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus).
• Detail-oriented, reliable, and organised.
• Able to work retail hours, including weekends.

Responsibilities

• Provide professional and friendly customer service.
• Explain products clearly and make recommendations.
• Handle customer enquiries and feedback.
• Maintain a consistent service standard in-store.
• Operate POS and handle payments.
• Prepare, slice, pack and label products correctly.
• Ensure cleanliness, hygiene, and food safety compliance.
• Maintain visual standards of the shop and displays.
• Support opening and closing procedures.
• Assist with stock receiving and basic inventory tracking.
• Identify and report operational issues.
• Follow and help improve store procedures (SOPs).
• Hands-on experience in store operations and customer-facing roles.

Skills

Customer service

Communication

Retail operations

English language

Teamwork

Tools

POS systems

Job description

Fromage Sdn Bhd in Kuala Lumpur is opening a specialty cheese store at Bangsar Shopping Centre. We are building a small team to run the store day to day, and set the standard from the start.

As Store Operations & Customer Experience Lead, you will manage daily store operations, customer service standards, and shop-floor execution with a hands-on approach that strengthens retail operations and customer-facing roles.