Assistant Store Leader: Customer Experience & Ops

Jobtailor; Bayan Lepas; On-site; MYR 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a store professional in Penang to deliver exceptional consumer experiences and lead retail operations in a fast-paced environment. You will oversee POS, stock rooms, pricing, loyalty programs, and asset protection while promoting a collaborative team culture.

The role emphasizes product knowledge, adherence to standards, and driving store performance through strong leadership and teamwork in a high-growth setting.

Qualifications

• Must be 18 years or older.
• 2–3 years retail experience; preference for prior store leadership
• Flexible schedule including nights, weekends, holidays, and extended hours
• Regular attendance and punctuality
• Desire to succeed in a high-growth, fast-paced retail environment
• Proven ability to inspire and empower teams while driving performance and achieving results
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function
• Ability to move merchandise with appropriate equipment
• Ability to place and arrange items on shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to stand and move around the store for at least 8 hours per shift
• Ability to stand, walk, kneel, or balance for extended periods
• Ability to read and comprehend instructions, reports, and computer/register screen information and input information into a computer

Responsibilities

• Deliver outstanding consumer experiences using the C.H.A.R.M service model
• Champion a positive team culture by sharing ideas, feedback, and concerns
• Assist with daily retail operations, including consumer service, POS management, stock room management, replenishment, pricing and markdowns, loyalty program promotion, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize store-wide tasks with the Store Manager
• Stay informed about product collaborations, launches, and brand initiatives and share product knowledge with consumers
• Follow Asset Protection, shortage prevention, inventory control, and compliance policies
• Partner with Store Management to improve sales performance, individual KPIs, and team results

Skills

POS Management

Stock Room Management

Replenishment

Pricing and Markdowns

Loyalty Program Promotion

Asset Protection

Inventory Control

Merchandise Movement

Lifting 30 Pounds

Climbing Ladders

Team Culture Champion

Communication

Feedback Sharing

Problem Solving

Inspiration

Job description

Jobtailor is seeking a store professional in Penang to deliver exceptional consumer experiences and lead retail operations in a fast-paced environment. You will oversee POS, stock rooms, pricing, loyalty programs, and asset protection while promoting a collaborative team culture.

The role emphasizes product knowledge, adherence to standards, and driving store performance through strong leadership and teamwork in a high-growth setting.