Retail Sales Associate

Fromage Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Job summary

Fromage Sdn Bhd in Kuala Lumpur is opening a specialty cheese store at Bangsar Shopping Centre. We are building a small team to run the store day to day, and set the standard from the start.

As Store Operations & Customer Experience Lead, you will manage daily store operations, customer service standards, and shop-floor execution with a hands-on approach that strengthens retail operations and customer-facing roles.

Qualifications

• Experience in retail, F&B, hospitality, or customer-facing roles.
• Comfortable taking responsibility on the shop floor.
• Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus).
• Detail-oriented, reliable, and organised.
• Able to work retail hours, including weekends.

Responsibilities

• Provide professional and friendly customer service.
• Explain products clearly and make recommendations.
• Handle customer enquiries and feedback.
• Maintain a consistent service standard in-store.
• Operate POS and handle payments.
• Prepare, slice, pack and label products correctly.
• Ensure cleanliness, hygiene, and food safety compliance.
• Maintain visual standards of the shop and displays.
• Support opening and closing procedures.
• Assist with stock receiving and basic inventory tracking.
• Identify and report operational issues.
• Follow and help improve store procedures (SOPs).
• Hands-on experience in store operations and customer-facing roles.

Skills

Customer service

Communication

Retail operations

English language

Teamwork

Tools

POS systems

Job description

Fromage is a new specialty food and cheese store opening at Bangsar Shopping Center in Kuala Lumpur.

The shop is designed as a high-quality retail experience, not a supermarket counter:

curated products

strong attention to presentation

focus on service and customer interaction

We are building a small team that will run the store day to day and set the standard from the start.

The Role

As Store Operations & Customer Experience Lead, you will play a key role in:

daily store operations

execution on the shop floor

This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.

Key Responsibilities

Customer Experience

Provide professional and friendly customer service

Explain products clearly and make recommendations

Handle customer enquiries and feedback

Maintain a consistent service standard in-store

Store Operations

Operate POS and handle payments

Prepare, slice, pack and label products correctly

Ensure cleanliness, hygiene, and food safety compliance

Maintain visual standards of the shop and displays

Daily Execution & Ownership

Support opening and closing procedures

Assist with stock receiving and basic inventory tracking

Identify and report operational issues

Follow and help improve store procedures (SOPs)

What This Role Gives You

Hands-on experience in store operations

Exposure to specialty retail and food handling

Customer experience and service leadership

Opportunity to grow into senior store or supervisory roles

Experience launching and running a new store from day one

About Fromage

Fromage is a new specialty food and cheese store opening at Bangsar Shopping Center in Kuala Lumpur.

The shop is designed as a high-quality retail experience, not a supermarket counter:

• curated products

• strong attention to presentation

• focus on service and customer interaction

We are building a small team that will run the store day to day and set the standard from the start.

The Role

As Store Operations & Customer Experience Lead, you will play a key role in:

• daily store operations

• customer service standards

• execution on the shop floor

This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.

Key Responsibilities

Customer Experience

• Provide professional and friendly customer service

• Explain products clearly and make recommendations

• Handle customer enquiries and feedback

• Maintain a consistent service standard in-store

Store Operations

• Operate POS and handle payments

• Prepare, slice, pack and label products correctly

• Ensure cleanliness, hygiene, and food safety compliance

• Maintain visual standards of the shop and displays

Daily Execution & Ownership

• Support opening and closing procedures

• Assist with stock receiving and basic inventory tracking

• Identify and report operational issues

• Follow and help improve store procedures (SOPs)
  

What This Role Gives You

• Hands-on experience in store operations

• Exposure to specialty retail and food handling

• Customer experience and service leadership

• Opportunity to grow into senior store or supervisory roles

• Experience launching and running a new store from day one

Who We’re Looking For

• Experience in retail, F&B, hospitality, or customer-facing roles

• Comfortable taking responsibility on the shop floor

• Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus)

• Detail-oriented, reliable, and organised

• Able to work retail hours, including weekends

Cheese or specialty food knowledge is not required, training will be provided.

Employment Details

• Full-time position

• Shift-based schedule

• Weekends and public holidays required

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Medical and Hospitalisation Leave