Part-Time Retail Ops & Customer Experience Lead

Fromage Sdn Bhd; Kuala Lumpur; On-site; MYR 14,000 - 21,000; Part time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Training Provided

Overtime Pay

Job summary

Fromage Sdn Bhd in Kuala Lumpur is seeking a Part-Time Store Operations & Customer Experience Lead to help run the store day to day and set service standards from the start, at Bangsar Shopping Center.

This hands-on role covers POS operations, product explanations and recommendations, stock handling and delivering a consistently high level of customer service; weekend work is required and training will be provided.

Qualifications

• Experience in retail, F&B, hospitality, or customer-facing roles.
• Good communication in English; Bahasa Malaysia/Mandarin/Tamil a plus.

Responsibilities

• Provide professional and friendly customer service
• Explain products clearly and make recommendations
• Handle customer enquiries and feedback
• Maintain a consistent service standard in-store

Skills

Retail experience

F&B experience

Customer-facing

Tools

POS system

Job description

Fromage Sdn Bhd in Kuala Lumpur is seeking a Part-Time Store Operations & Customer Experience Lead to help run the store day to day and set service standards from the start, at Bangsar Shopping Center.

This hands-on role covers POS operations, product explanations and recommendations, stock handling and delivering a consistently high level of customer service; weekend work is required and training will be provided.