Store Manager (Retail/Sports)

MVC Resources; Petaling Jaya; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

MVC Resources is seeking a dynamic Retail Store Manager in Petaling Jaya to lead a high-energy, sales-driven store culture. You will guide the team to meet targets, KPIs, and profitability goals while delivering exceptional customer experiences.

Responsibilities include recruiting, on-the-floor leadership, inventory control, and close collaboration with regional marketing. Flexibility for after-hours work is required in a fast-paced retail environment.

Qualifikationen

• Retail management experience in a fast-paced, customer-centric environment.
• High school diploma or equivalent; Bachelor's degree preferred.
• Ability to lead and motivate staff, hire effectively, and resolve conflicts.
• Strong ability to interpret sales data, KPIs, and retail financials to maximize revenue.
• Experience in scheduling, inventory control, and achieving productivity targets.
• Adaptable to changing policies, technology, and market conditions.
• Proficient with BI reporting tools and operating POS systems.

Aufgaben

• Achieve or exceed sales, KPI, and profitability targets through strategic planning and effective service.
• Deliver an exceptional customer experience aligned with the brand's values and standards.
• Lead recruitment, onboarding, training, and development of a high-performing team.
• Engage on the sales floor to drive direct sales and coach staff in real time.
• Monitor store metrics and manage payroll, scheduling, and productivity.
• Conduct inventory counts, improve accuracy, and shrink targets.
• Execute local marketing campaigns and maintain store communications with regional teams.
• Ensure compliance with policies, SOPs, and safety regulations; work flexible hours.

Kenntnisse

Retail management

Sales leadership

KPI analysis

Staff coaching

Customer experience

Multitasking under pressure

Ausbildung

High school diploma

Bachelor’s in Business Administration

Tools

POS systems

BI reporting

Jobbeschreibung

Petaling Jaya, Malaysia

We are seeking a dynamic Retail Store Manager to cultivate a high-energy, sales-driven store culture. Aligning with operational and strategic guidelines, you will lead your team to meet and exceed sales targets, KPIs, and profitability goals.

Key Responsibilities:

• Sales & Profitability: Consistently achieve or surpass sales, KPI, and profitability targets through strategic short- and long-term planning, expense management, and superior service.
  
• Customer Experience: Deliver an exceptional customer experience that reflects the brand’s core values and service benchmarks.
  
• Team Management: Lead recruitment efforts to prevent staffing gaps, and oversee the onboarding, training, and continuous development of a high-performing team. Drive accountability through regular productivity check-ins, coaching, employee recognition, formal appraisals, and corrective performance actions when necessary.
  
• Sales Floor Engagement: Dedicate your working hours to being active on the sales floor—engaging with shoppers, driving direct sales, and coaching staff in real time.
  
• Operational Efficiency: Monitor, diagnose, and act on controllable store metrics (such as Conversion Rate, Units Per Transaction, and Average Transaction Value). Manage payroll (PEX) expenses and optimize staff scheduling to hit sales targets without compromising service. Ensure all store staff complete required local and corporate training modules on time.
  
• Business Analysis: Evaluate customer demographics, purchasing trends, and competitor activity to uncover growth opportunities, sharing actionable insights with District/Area Management.
  
• Loss Prevention: Roll out and monitor loss prevention training and awareness initiatives, ensuring strict adherence to security and operational protocols.
  
• Inventory Management: Oversee incoming and outgoing merchandise processing, lead physical inventory counts, and meet or beat inventory accuracy and shrink targets.
  
• Retail Marketing & In-Store Communication: Execute local marketing campaigns and in-store events within allocated budgets while maintaining strong communication with regional marketing and PR teams.
  
• Store Operations: Support new store openings or closings and attend manager conferences or off-site training. Manage accurate Point-of-Sale (POS) transactions (sales, returns, exchanges, discounts) and ensure POS system permissions follow company policy. Uphold visual merchandising guidelines and promptly report or resolve store maintenance issues.
  
• Compliance & Safety: Enforce all company policies, standard operating procedures, and safety regulations to maintain a secure environment for both staff and customers. Work flexible retail hours as needed, including evenings, weekends, holidays, and overtime.
  

Requirements

• At least 2 years of retail management experience in a fast-paced, customer-centric environment (apparel or footwear preferred) with a proven track record of hitting targets.
  
• High school diploma or equivalent required; a Bachelor’s degree in Business Administration or a related discipline is preferred.
  
• Ability to inspire and motivate staff through clear, empathetic communication and leading by example. Skilled in mentoring talent, making strategic hiring choices, and resolving workplace conflicts constructively.
  
• Strong ability to interpret sales data, store KPIs, and retail financials to solve problems and maximize revenue. Deep understanding of how service quality directly impacts sales and brand perception.
  
• Proven capability to set clear team goals, prioritize tasks, delegate effectively, and manage schedules and inventory to maximize productivity. Experienced in weighing risks and benefits to make decisions aligned with broader business strategies.
  
• Adaptable to shifting policies, new technologies, and external market or social challenges. Able to multitask, make fast data-backed decisions, and remain resilient under pressure.
  
• Confident computer user with solid knowledge of reporting tools (such as BI) and hands-on experience operating retail POS systems.