Sales Associate

DM LUXSHOP SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

DM LUXSHOP SDN BHD in Kuala Lumpur seeks a dedicated Retail Sales Assistant to deliver friendly, personalized service for preloved luxury items. You will help customers choose products, explain conditions and pricing, and handle inquiries across in-store and digital channels.

You will contribute to achieving monthly sales targets, build lasting customer relationships and maintain a premium boutique environment. Weekend availability and a passion for luxury brands are essential.

Qualifications

• Minimum 1 year of retail, sales or customer service experience.
• Experience in luxury fashion, jewellery, watches, beauty or premium retail is an advantage.
• Passionate about luxury brands, fashion and lifestyle products.
• Excellent communication and interpersonal skills.
• Presentable, confident, friendly and professional.
• Strong sales and customer service mindset.
• Honest, responsible and trustworthy, especially when handling high-value products.
• Comfortable using WhatsApp, Instagram and social media platforms.
• Able to communicate in Mandarin, English and Bahasa Malaysia. Mandarin/Cantonese is an added advantage.
• Willing to learn about luxury brands, product conditions and authentication.
• Able to work on weekends and public holidays when required.

Responsibilities

• Provide friendly, professional and personalised service to customers.
• Assist customers in selecting preloved luxury products based on their needs and budget.
• Introduce and explain product details, condition, pricing and accessories.
• Handle customer enquiries through walk-in, WhatsApp, Instagram and other online channels.
• Achieve monthly sales targets and contribute to store sales performance.
• Build good relationships with customers and encourage repeat purchases.
• Maintain a clean, organised and premium-looking boutique.
• Assist with product display, stock receiving, inventory checking and stock organisation.
• Handle luxury items carefully and responsibly.
• Assist with product photography, videos and social media content.
• Support livestream selling and promotional activities when required.
• Assist with daily store opening and closing procedures.
• Perform other retail and operational duties as assigned.

Skills

Customer service

Communication

Sales mindset

Whatsapp/Instagram use

Education

Retail experience

Tools

Social media platforms

Stock/inventory

Job description

Provide friendly, professional and personalised service to customers.

Assist customers in selecting suitable preloved luxury products based on their needs and budget.

Introduce and explain product details, condition, pricing and accessories.

Handle customer enquiries through walk-in, WhatsApp, Instagram and other online channels.

Achieve monthly sales targets and contribute to store sales performance.

Build good relationships with customers and encourage repeat purchases.

Maintain a clean, organised and premium-looking boutique.

Assist with product display, stock receiving, inventory checking and stock organisation.

Handle luxury items carefully and responsibly.

Assist with product photography, videos and social media content.

Support livestream selling and promotional activities when required.

Assist with daily store opening and closing procedures.

Perform other retail and operational duties as assigned.

Job Requirements

Minimum 1 year of retail, sales or customer service experience.

Experience in luxury fashion, jewellery, watches, beauty or premium retail is an advantage.

Passionate about luxury brands, fashion and lifestyle products.

Excellent communication and interpersonal skills.

Presentable, confident, friendly and professional.

Strong sales and customer service mindset.

Honest, responsible and trustworthy, especially when handling high-value products.

Comfortable using WhatsApp, Instagram and social media platforms.

Able to communicate in Mandarin ,English and Bahasa Malaysia. Mandarin/Cantonese is an added advantage.

Willing to learn about luxury brands, product conditions and authentication.

Able to work on weekends and public holidays when required.

What We Offer

Competitive basic salary

Luxury product and customer service training

Professional and friendly working environment

Application Questions

Your application will include the following questions:

• How many years' experience do you have as a Retail Sales Assistant?
• Which of the following types of qualifications do you have?
• Do you have Key Performance Indicator Management experience?
• Have you worked in a role which requires a sound understanding of Good Laboratory Practice?
• Which of the following languages are you fluent in?

About DMLUXSHOP

More Than Luxury. We Build People, Brands & Opportunities.

With over 6 years of experience in Malaysia's pre‑owned luxury industry, DMLUXSHOP specialises in the authentication, acquisition and trading of luxury handbags, jewellery, shoes and fashion pieces.

We believe a career should be more than just a job. At DMLUXSHOP, you gain hands‑on industry knowledge, develop valuable skills, take ownership and grow with the business.

Whether you are a fresh graduate or an experienced professional, we welcome passionate individuals who are ready to learn, contribute and build something bigger together.

Your career in luxury could start here.

About DMLUXSHOP

More Than Luxury. We Build People, Brands & Opportunities.

With over 6 years of experience in Malaysia's pre‑owned luxury industry, DMLUXSHOP specialises in the authentication, acquisition and trading of luxury handbags, jewellery, shoes and fashion pieces.

We believe a career should be more than just a job. At DMLUXSHOP, you gain hands‑on industry knowledge, develop valuable skills, take ownership and grow with the business.

Whether you are a fresh graduate or an experienced professional, we welcome passionate individuals who are ready to learn, contribute and build something bigger together.

Your career in luxury could start here.