Retail Supervisor - Lindt

Valiram (Retail); Kuala Lumpur; On-site; MYR 54,000 - 78,000; Full time

Benefits offered by this job

Career growth

Staff discounts

Coaching culture

Job summary

Valiram (Retail) in Kuala Lumpur is seeking a Supervisor to support daily store operations, drive sales and ensure exceptional customer service. You will assist the Manager and oversee merchandising standards, staff performance and store procedures to achieve business goals.

Ideal candidates have 5–7 years of retail experience with at least 3 years in a supervisory role; a Diploma or Bachelor's degree is desirable.

Qualifications

• Minimum 5-7 years of total retail experience.
• Minimum 3 years in a supervisory role.
• Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.

Responsibilities

• Assist the Manager in day-to-day operations of the retail store.
• Oversee sales, customer service, and store maintenance to deliver an exceptional customer experience.
• Ensure staff performance, merchandising standards and operational procedures meet business objectives.

Skills

Retail management

Customer service

Leadership

Negotiation

Education

Diploma/Bachelor’s degree desirable

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

About the Role

As a Supervisor, assist the Manager in the day-to-day operations of the retail store, ensuring smooth execution of all activities including sales, customer service, and store maintenance. Indirectly oversees all store functions, ensuring that staff performance, merchandising standards, and operational procedures are consistently met to achieve business objectives and deliver an exceptional customer experience.

Key Requirements

Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.

Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.

Ability to communicate, influence and negotiate effectively with all levels of leadership

Why work with us

• Career growth & training opportunities with real progression pathways
• Competitive incentives, recognition & staff discounts across our brands
• Supportive, fast-paced team culture with strong on-the-ground coaching

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.