Store Manager

Tardis Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Luxury HJ in Kuala Lumpur is seeking a Store Manager to be the face and steward of the House in KL, leading the boutique as a profit centre with sustainable sales growth and a premier client experience.

You will recruit, coach and mentor a high-performing team, nurture VIP clients, and ensure 100% brand standards across merchandising, service and events in a luxury retail environment. Based in Kuala Lumpur, you should be flexible for weekends and brand events.

Qualifications

• 5+ years luxury retail management experience.
• Proven history of delivering sales growth and building VIP business.
• Fluent English + Bahasa Malaysia; Mandarin/Cantonese highly advantageous (KL market)

Responsibilities

• Lead the boutique to achieve and exceed annual/monthly sales targets, ATV, UPT, conversion, and profitability goals.
• Analyse sales data, product mix, and client trends; propose and execute actionable growth strategies.
• Monitor P&L, manage payroll and operating costs, control expenses without compromising brand standards.
• Build, grow, and personally steward a portfolio of high-net-worth / VIC clients; lead structured clienteling.
• Recruit, onboard, train, and mentor a high-performing sales team; coach and review performance.
• Ensure 100% adherence to global brand standards for merchandising, presentation, and service.
• Oversee daily store operations, inventory, security, and compliance with local regulations.

Job description

Brand: Luxury HJ — Kuala Lumpur

Reports to: Regional Retail Director / Country Manager

Employment Type: Full-Time, Permanent

Position Summary

As Store Manager, you are the face and steward of the House in Kuala Lumpur. You lead the boutique as a profit centre — delivering sustainable sales growth, nurturing a loyal VIP clientele, developing an exceptional team, and upholding the brand’s legacy of craftsmanship, discretion, and timeless elegance. You balance commercial rigour with the warmth and refinement that defines true luxury service.

Key Responsibilities

1. Business & Sales Performance

• Lead the boutique to achieve and exceed annual/monthly sales targets, ATV, UPT, conversion, and profitability goals
• Analyse sales data, product mix, and client trends; propose and execute actionable growth strategies
• Monitor P&L, manage payroll and operating costs, control expenses without compromising brand standards
• Maintain awareness of KL luxury landscape — competitor activity, market shifts, tourist and local spending patterns

2. VIP & Client Relationship Management

• Build, grow, and personally steward a portfolio of high-net-worth / VIC clients
• Lead the team in structured clienteling: proactive, thoughtful outreach, personalised service, and long-term relationship building — not transactional selling
• Plan and execute private events, previews, and receptions to deepen brand loyalty and visibility
• Resolve escalations with discretion, empathy, and brand-aligned solutions; preserve trust and reputation
• Recruit, onboard, train, and mentor a high-performing sales team; foster a culture of pride, warmth, and excellence
• Set clear individual and collective targets; conduct regular coaching and performance reviews
• Create succession plans; identify and nurture internal talent for promotion
• Lead by example — present on the floor, actively serving clients alongside the team
• Cultivate an inclusive, respectful environment that reflects the brand’s values

4. Brand Standards & Experience

• Ensure 100% adherence to global visual merchandising, presentation, and service protocols — every touchpoint reflects the House’s aesthetic and heritage
• Instil deep product knowledge and brand storytelling across the team — craftsmanship, materials, history, and savoir-faire
• Maintain impeccable store presentation, ambience, and client experience standards
• Represent the brand with exemplary personal presentation, discretion, and poise at all times

5. Operations, Inventory & Compliance

• Oversee daily opening/closing, security, cash handling, and administrative procedures
• Ensure full compliance with brand policies, health & safety, and local regulations
• Prepare accurate, timely reports — sales, stock, client activity — for regional management

Qualifications & Requirements

Experience

5+ years luxury retail management experience

Track Record

Proven history of delivering sales growth, building VIP business, and leading teams

Languages

Fluent English + Bahasa Malaysia; Mandarin/Cantonese highly advantageous (KL market)

Skills

Commercial & financial acumen; CRM/clienteling expertise; strong interpersonal & conflict resolution; data literacy

Attributes

Discreet, patient, empathetic; emotionally intelligent; aligned with heritage/craftsmanship brand values

Availability

Based in Kuala Lumpur; flexible for mall hours, weekends, and brand events