Boutique Manager – Luxury Retail

CGP Personnel; Kuala Lumpur; On-site; MYR 100,000 - 201,000; Full time

Job summary

CGP Personnel is seeking an experienced Boutique Manager for a luxury retail boutique in Kuala Lumpur. You will lead sales, clienteling and a high-performing team to deliver exceptional customer experiences and strong financial performance.

You will manage day-to-day operations, stock control and cross-functionally collaborate with merchandising and marketing to maximize opportunities. The role requires strategic leadership and a hands-on approach to drive results.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Retail Management or related field preferred.
• 8+ years of experience in retail management, preferably within luxury retail.
• 4+ years of experience managing and leading a team.

Responsibilities

• Drive boutique sales, turnover and profitability to exceed targets.
• Develop sales strategies and monitor core retail KPIs.
• Lead, coach and develop a high-performing boutique team.
• Manage stock levels and inventory accuracy.
• Collaborate with merchandising, visual merchandising and marketing for opportunities.

Skills

Sales leadership

Clienteling

Team development

Budgeting

Retail KPI analysis

Inventory management

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Marketing, Retail Management

Job description

About the Role

We are looking for an experienced and dynamic Boutique Manager to lead the operations of a prestigious luxury retail boutique in Kuala Lumpur.

This role is ideal for a strong retail leader with a passion for luxury, clienteling, sales performance and team development. You will be responsible for driving boutique sales, delivering exceptional customer experiences, managing operations and developing a high-performing team.

Key Responsibilities

Sales & Business Performance

Drive boutique sales, turnover and profitability to achieve and exceed targets.

Develop sales strategies and monitor key retail KPIs.

Analyze sales performance, market trends and competitor activities to identify opportunities.

Manage boutique budgets and control operational costs.

Clienteling & Customer Experience

Build strong relationships with clients and drive repeat business through effective clienteling.

Develop local and high-value clientele through proactive networking and client acquisition.

Ensure the team delivers exceptional and personalized customer experiences.

Handle customer needs and feedback professionally while maintaining high service standards.

Create a welcoming and exclusive boutique environment that reflects a luxury retail experience.

Lead, coach and develop a high-performing boutique team.

Recruit, onboard and train new team members.

Set individual and team targets and monitor performance against KPIs.

Conduct regular performance reviews and provide constructive feedback.

Motivate the team to achieve both individual and collective business objectives.

Strengthen product knowledge, selling skills, clienteling and service capabilities.

Manage staff scheduling, attendance and compliance with company policies.

Ensure smooth day-to-day boutique operations, including safety, security and risk management.

Monitor stock levels and ensure accurate inventory management.

Work closely with merchandising, visual merchandising and marketing teams to maximize sales opportunities.

Ensure products are displayed according to visual merchandising standards.

Prepare regular sales, KPI and operational reports.

Ensure all stock control documentation and inventory discrepancies are properly managed.

Requirements

Bachelor’s Degree in Business Administration, Marketing, Retail Management or a related field is preferred.

Minimum 8 years of experience in retail management, preferably within luxury retail.

Minimum 4 years of experience managing and leading a team.

Hospitality or FMCG experience will also be considered.

Proven track record in achieving sales targets and developing high-performing teams.

Strong understanding of retail KPIs, budgeting and profitability.

Excellent communication and client relationship management skills.

Strong understanding of luxury customer expectations and service standards.

Strong analytical, problem-solving and decision-making abilities.

Comfortable working in a matrix organization and collaborating with cross-functional teams.

Personal Qualities

Passionate about luxury, craftsmanship and premium customer experiences.

Strong executive presence with excellent communication skills.

Data-driven and commercially minded.

Ambitious, proactive and results-oriented.

Strong leadership and coaching mindset.

Excellent problem-solving and stakeholder management skills.

Why Join?

Lead a prestigious luxury retail boutique in Kuala Lumpur.

Opportunity to manage and develop a high-performing retail team.

Work in a premium environment focused on exceptional customer experience.

Take ownership of boutique sales, operations and business performance.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Boutique Manager?
• Which of the following types of qualifications do you have?
• Have you worked in a role where you were responsible for stock control?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.