Luxury Store Manager — VIP Clientele & High-Impact Leadership

Tardis Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Luxury HJ in Kuala Lumpur is seeking a Store Manager to be the face and steward of the House in KL, leading the boutique as a profit centre with sustainable sales growth and a premier client experience.

You will recruit, coach and mentor a high-performing team, nurture VIP clients, and ensure 100% brand standards across merchandising, service and events in a luxury retail environment. Based in Kuala Lumpur, you should be flexible for weekends and brand events.

Qualifications

• 5+ years luxury retail management experience.
• Proven history of delivering sales growth and building VIP business.
• Fluent English + Bahasa Malaysia; Mandarin/Cantonese highly advantageous (KL market)

Responsibilities

• Lead the boutique to achieve and exceed annual/monthly sales targets, ATV, UPT, conversion, and profitability goals.
• Analyse sales data, product mix, and client trends; propose and execute actionable growth strategies.
• Monitor P&L, manage payroll and operating costs, control expenses without compromising brand standards.
• Build, grow, and personally steward a portfolio of high-net-worth / VIC clients; lead structured clienteling.
• Recruit, onboard, train, and mentor a high-performing sales team; coach and review performance.
• Ensure 100% adherence to global brand standards for merchandising, presentation, and service.
• Oversee daily store operations, inventory, security, and compliance with local regulations.

Job description

Luxury HJ in Kuala Lumpur is seeking a Store Manager to be the face and steward of the House in KL, leading the boutique as a profit centre with sustainable sales growth and a premier client experience.

You will recruit, coach and mentor a high-performing team, nurture VIP clients, and ensure 100% brand standards across merchandising, service and events in a luxury retail environment. Based in Kuala Lumpur, you should be flexible for weekends and brand events.