Luxury Retails Associate

DM LUXSHOP SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

DM LUXSHOP SDN BHD is seeking a dynamic full-time Luxury Retail Sales Associate in Kuala Lumpur. You will welcome customers, understand preferences, and offer personalized shopping experiences for luxury handbags, watches, and accessories. You will learn authentication basics, brand knowledge, and negotiation skills through structured training.

No prior experience is required as training is provided. You will work at our KL City or Bukit Jalil showroom, greeting clients, promoting

Qualifications

• Diploma or Bachelor's degree is required or preferred.
• Fresh graduates are encouraged to apply and will receive full training.
• No prior experience needed; training will be provided.
• Ability to communicate in Mandarin, English, and Bahasa Malaysia (Mandarin preferred).
• Passionate about luxury brands and premium lifestyle products.

Responsibilities

• Greet customers warmly and provide professional service.
• Deliver a personalized luxury shopping experience by understanding needs and preferences.
• Recommend suitable luxury handbags, watches, and accessories.
• Introduce Buy, Sell, Trade-In, and Consignment services.
• Build lasting relationships through excellent service and follow-up.
• Assist customers via walk-ins, WhatsApp, phone, and online inquiries.
• Learn brand knowledge, authentication basics, and negotiation skills through training.
• Achieve individual and team sales targets while maintaining high customer satisfaction.
• Support showroom presentation and visual merchandising.
• Assist with inventory accuracy and stock management.
• Participate in marketing campaigns and customer events.
• Stay updated on luxury fashion trends and new arrivals.

Skills

Customer service

Communication

Interpersonal skills

Self-motivated

Education

Diploma/Bachelor's degree

Tools

Microsoft Office

Job description

Welcome every customer with warmth, professionalism, and genuine hospitality.

Deliver a personalized luxury shopping experience by understanding each customer's needs and preferences.

Recommend suitable luxury handbags, watches, and accessories with confidence and professionalism.

Introduce our Buy, Sell, Trade-In, and Consignment services.

Build lasting customer relationships through excellent service and follow-up.

Assist customers through walk-ins, WhatsApp, phone calls, and online enquiries.

Learn luxury brand knowledge, authentication basics, product valuation, and negotiation skills through structured training.

Achieve individual and team sales targets while maintaining exceptional customer satisfaction.

Support visual merchandising and maintain a premium showroom presentation.

Assist with inventory management and ensure stock accuracy.

Participate in marketing campaigns, customer events, and promotional activities.

Keep up to date with luxury fashion trends, new arrivals, and product knowledge.

What We're Looking For

Diploma, or Bachelor's Degree.

Fresh graduates are encouraged to apply.

No experience is required—full training will be provided.

Able to communicate in Mandarin, English, and Bahasa Malaysia. Mandarin proficiency is preferred to effectively serve Mandarin-speaking customers.

Passionate about luxury brands, fashion, or premium lifestyle products.

Friendly, confident, and customer-oriented.

Strong communication and interpersonal skills.

Self-motivated with a positive attitude and willingness to learn.

Responsible, disciplined, and punctual.

Comfortable using Microsoft Office and basic computer applications.

Well-groomed with a professional appearance.

Able to work retail hours, including weekends and public holidays.

Willing to work at our KL City or Bukit Jalil showroom.