Boutique Manager / Senior Boutique Manager

Private Advertiser; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Private Advertiser seeks a hands-on store leader in luxury retail. You will coach the team on the shop floor, engage clients, and drive on-ground execution to meet sales targets and brand standards.

Ideal candidates bring 5+ years in premium retail, strong client-relations skills, and a track record of exceeding sales goals. You will manage stock, SOPs and CRM systems while maintaining impeccable brand representation.

Qualifications

• Minimum 5 years in luxury retail management, premium retail, or high-touch client service environments.
• Proven experience managing a team of 5+ direct reports.
• Track record of meeting or exceeding sales targets in luxury retail.

Responsibilities

• Owns the store's sales targets and KPIs, reads data, adjusts plans and controls costs.
• Maintains stock, cash, SOPs, visual merchandising, grooming, reporting and compliance with attention to detail.
• Leads on client experience, builds VIP relationships and handles complaints to reflect the brand.
• Represents the brand with confidence and professionalism to clients, team and stakeholders.

Skills

Leadership

Client relations

Sales optimization

Communication

Education

Minimum 5 years luxury retail management

Tools

SAP

Salesforce

Job description

This is a highly hands-on leadership role that goes beyond schedules, reports, inventory and administration. You will spend significant time on the shop floor, coaching your team, engaging clients, and driving execution on the ground.

We are looking for someone who takes initiative, solves problems proactively, and leads from the front. You should see your store as a business under your stewardship, working closely with mall partners and stakeholders to identify opportunities and support growth. Every client interaction, product presentation, team behaviour, and commercial outcome reflects the standards you set.

Commercial Acumen

Owns the store's sales targets and KPIs. Reads sales data, adjusts plans and takes cost-control action to keep the business on track.

Operational Discipline

Maintains strong control over stock, cash, SOPs, visual merchandising, grooming, reporting and compliance. Details matter.

Client-Centric Leadership

Takes personal ownership of the client experience. Builds long-term relationships with VIP and high-potential clients, handles complaints with care, and ensures every interaction reflects the brand.

Luxury Brand Knowledge

Represents the brand with confidence, polish and professionalism with clients, team and stakeholders.

Problem Solving

Handles issues calmly and practically. Does not elevate unnecessarily but knows when to involve the right stakeholders.

Ownership & Accountability

Takes responsibility for outcomes, whether good or bad. Follows through on commitments and does not deflect blame.

Executive Presence & Communication

Communicates clearly, confidently and professionally with clients, team, management and external stakeholders.

What This Role Is Not

This is not a desk-bound or remote retail management role. It requires a visible, hands-on leader who is present on the shop floor, close to the team and clients, and actively involved in driving store performance.

Ideal Profile

Minimum 5 years in luxury retail management, premium retail, or a high-touch client service/hospitality environment (experience in perfume, cosmetics or consumer electronics does not count toward this).

Proven experience managing a team of 5 or more direct reports.

Track record of meeting or exceeding sales targets in a luxury retail environment.

Strong understanding of luxury client experience, brand positioning, selling ceremony, CRM and service recovery.

Comfortable being present on the shop floor, leading by example, and developing a high-performing team.

Excellent communication, influencing and people leadership skills.

Genuine interest in luxury retail.

Proficient in Microsoft Office and familiar with retail management systems (SAP, Salesforce,etc).