Store Leader: Team Coach & Customer Experience

Box of Bricks; Shah Alam; On-site; MYR 45,000 - 89,000; Full time

Job summary

Box Of Bricks in Malaysia is seeking an Store Leader to drive a high-performing team and excellent customer service. You will lead store operations, set goals, and coach staff to deliver outstanding results while upholding company policies and cash-handling guidelines.

With 3 years in retail, you will promote integrity and strong workplace culture, ensuring training programs are executed and feedback from customers and staff is acted upon for continuous improvement.

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Responsibilities

• Create an inspiring team environment with open communication and set clear team goals.
• Plan and implement strategies to attract new customers and retain existing ones.
• Anticipate customer and store needs by evaluating environment and cues.
• Deliver excellent customer service with a customer-first attitude.
• Manage store operations, organize and assign tasks to staff.
• Monitor and provide feedback on staff performance.
• Conduct staff appraisals to assess training needs and career paths.
• Listen to and resolve customer complaints, communicating issues to District Manager.
• Motivate team members, recognise high performance and reward accomplishments.
• Act as a manager, coach and mentor to all staff in store.
• Ensure employees adhere to company policies and guidelines.
• Monitor cash handling policies at all times.
• Delegate tasks and set deadlines for store team.
• Maintain store security cables and demo devices in good condition.
• Ensure store and back room cleanliness and order.
• Lead by example in customer service and maintain professional attitude.
• Ensure staff training is prioritized and support training programs run by the Company.
• Engage with subordinates and all channels within the Company with input and feedback.
• Additional Store Leader duties may be assigned as needed by District/Operations Manager.
• Uphold all company policies and standards.

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Box Of Bricks in Malaysia is seeking an Store Leader to drive a high-performing team and excellent customer service. You will lead store operations, set goals, and coach staff to deliver outstanding results while upholding company policies and cash-handling guidelines.

With 3 years in retail, you will promote integrity and strong workplace culture, ensuring training programs are executed and feedback from customers and staff is acted upon for continuous improvement.