Store Leader / Assistant Store Leader (AEON Seremban 2)

Box of Bricks; Seremban; On-site; MYR 54,000 - 72,000; Full time

Job summary

Box of Bricks is looking for Store Leader / Assistant Store Leader for AEON Seremban 2. You will lead a team, drive customer acquisition, and ensure smooth store operations while upholding company standards.

The role requires 3 years in retail, a relevant degree, and strong English communication. You will be responsible for coaching staff, maintaining service excellence, and collaborating with management to achieve store goals.

Qualifications

• Diploma or higher in a relevant field.
• 3 years of experience in retail industry.
• Fluency in English.

Responsibilities

• Create an inspiring team environment with open communication.
• Plan strategies to attract and retain customers.
• Manage store operations and assign staff duties.
• Provide feedback and conduct staff appraisals.
• Resolve customer complaints with escalation to District/Operations Manager.
• Lead by example in customer service and maintain store standards.
• Ensure compliance with company policies and cash handling.

Skills

Team leadership

Customer service

Store operations

Communication

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Store Leader / Assistant Store Leader (AEON Seremban 2)

Responsibilities and essential job functions include but are not limited to the following:

Create an inspiring team environment with an open communication culture and set clear team goals.

Planning and implementing strategies to attract new customers and retain existing customers.

Anticipating customer and store needs by constantly evaluating environment and customers for cues.

Delivering excellent customer service with a customer comes first attitude.

Managing store operations, organising and assigning tasks and duties to store staff.

Monitoring and provide feedback to all staff on their overall performance.

Conducting staff performance appraisals to assess training needs and build career paths.

Listening to and resolving customer complaints, communicating issues or conflict to District Manager.

Motivating team members, recognising high performance and reward accomplishments

Act as a manager, coach and mentor to all staff in store.

Ensure all employee adhere to company’s policies and guidelines.

Ensure the cash handling policies are being adhered to at all times.

Listening to team members’ feedback and resolve any issues or conflicts

Delegating and managing tasks and set deadlines for store team.

Monitoring store security cables and demo devices to be in good conditions all the times.

Monitoring and maintaining store and back room cleanliness and condition.

Lead by example in customer service and portray the right attitude at all times.

Ensure training of staff is a priority and support all training programs rolled out by the Company.

Actively engage with subordinates and all channel within the Company by providing input and feedback.

Additional Store Leader duties may be assigned as and when needed by District Manager or Operations Manager.

Maintaining and upholding all company policies and standards.

Requirements

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

3 years of experience in retail industry

Can speak in English

Act with integrity, honesty and knowledge that promote the culture, values and mission of company.