Assistant Store Leader (NU Empire)

Box Of Bricks; Shah Alam; On-site; MYR 45,000 - 89,000; Full time

Job summary

Box Of Bricks in Malaysia is seeking an Store Leader to drive a high-performing team and excellent customer service. You will lead store operations, set goals, and coach staff to deliver outstanding results while upholding company policies and cash-handling guidelines.

With 3 years in retail, you will promote integrity and strong workplace culture, ensuring training programs are executed and feedback from customers and staff is acted upon for continuous improvement.

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Responsibilities

• Create an inspiring team environment with open communication and set clear team goals.
• Plan and implement strategies to attract new customers and retain existing ones.
• Anticipate customer and store needs by evaluating environment and cues.
• Deliver excellent customer service with a customer-first attitude.
• Manage store operations, organize and assign tasks to staff.
• Monitor and provide feedback on staff performance.
• Conduct staff appraisals to assess training needs and career paths.
• Listen to and resolve customer complaints, communicating issues to District Manager.
• Motivate team members, recognise high performance and reward accomplishments.
• Act as a manager, coach and mentor to all staff in store.
• Ensure employees adhere to company policies and guidelines.
• Monitor cash handling policies at all times.
• Delegate tasks and set deadlines for store team.
• Maintain store security cables and demo devices in good condition.
• Ensure store and back room cleanliness and order.
• Lead by example in customer service and maintain professional attitude.
• Ensure staff training is prioritized and support training programs run by the Company.
• Engage with subordinates and all channels within the Company with input and feedback.
• Additional Store Leader duties may be assigned as needed by District/Operations Manager.
• Uphold all company policies and standards.

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Responsibilities and essential job functions include but are not limited to the following:

Create an inspiring team environment with an open communication culture and set clear team goals.

Planning and implementing strategies to attract new customers and retain existing customers.

Anticipating customer and store needs by constantly evaluating environment and customers for cues.

Delivering excellent customer service with a customer comes first attitude.

Managing store operations, organising and assigning tasks and duties to store staff.

Monitoring and provide feedback to all staff on their overall performance.

Conducting staff performance appraisals to assess training needs and build career paths.

Listening to and resolving customer complaints, communicating issues or conflict to District Manager.

Motivating team members, recognising high performance and reward accomplishments

Act as a manager, coach and mentor to all staff in store.

Ensure all employee adhere to company’s policies and guidelines.

Ensure the cash handling policies are being adhered to at all times.

Listening to team members’ feedback and resolve any issues or conflicts

Delegating and managing tasks and set deadlines for store team.

Monitoring store security cables and demo devices to be in good conditions all the times.

Monitoring and maintaining store and back room cleanliness and condition.

Lead by example in customer service and portray the right attitude at all times.

Ensure training of staff is a priority and support all training programs rolled out by the Company.

Actively engage with subordinates and all channel within the Company by providing input and feedback.

Additional Store Leader duties may be assigned as and when needed by District Manager or Operations Manager.

Maintaining and upholding all company policies and standards.

Requirements

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

3 years of experience in retail industry

Can speak in English

Act with integrity, honesty and knowledge that promote the culture, values and mission of company.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as an Assistant Store Leader?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Outlet Manager?
• How many years' experience do you have in the retail industry?
• Do you have customer service experience?
• How many years' experience do you have in a training & development role?