Store Customer Service - JPO

Venchi Malaysia Sdn Bhd; Johor; On-site; MYR 22,000 - 33,000; Full time

Job summary

Venchi Malaysia Sdn Bhd is looking for a Sales Assistant to join our premium chocolate and gelato shop in Johor. You will greet customers, share tips about our products, and help create a warm, memorable experience.

This role suits friendly, hands-on individuals who enjoy a fast-paced environment, are willing to work 8-hour shifts including weekends, and are eager to build retail skills while representing a beloved brand.

Qualifications

• Minimum SPM or equivalent education required.
• Positive, responsible, and hardworking attitude.
• Willing to work 8-hour shifts, including weekends and public holidays as needed.
• Retail or customer service experience is an advantage but not essential.

Responsibilities

• Greet customers and assess needs.
• Give advice on our chocolate, gelato, and drinks.
• Offer tastings to customers.
• Sign up new customers for the membership programme.
• Handle payments correctly following company steps.
• Help teammates and coworkers when needed.

Skills

Customer service

Communication

Teamwork

Positive attitude

Willing to learn

Education

SPM or equivalent

Job description

Love great chocolate and great customer experiences? Let's talk.

Join Venchi as a Sales Assistant and be part of a team that brings premium Italian chocolate and gelato to life for every customer who walks through our doors. If you're friendly, hands‑on, and enjoy a fast‑paced retail environment, this could be the perfect next step for you.

What you'll do

Greet customers: Welcome customers warmly and find out what they need.

Give advice: Share simple, helpful tips on our chocolate, gelato, and drinks.

Offer tastings: Let customers try our products and show them the full range.

Sign up members: Help new customers join our membership programme.

Handle payments: Take payments correctly and follow company steps.

Help your team: Support your co‑workers when needed

What you'll need

Education: Minimum SPM or equivalent; fresh graduates are welcome.

Attitude: Positive, responsible, and hardworking.

Availability: Willing to work 8‑hour shifts, including weekends and public holidays as needed based on business requirements.

Experience: Prior retail or customer service experience is an advantage, but not essential.

This is a great opportunity to build your retail and customer service skills while working with a well‑loved, premium chocolate brand. You'll gain hands‑on experience across sales, store operations, and customer engagement in a fun, people‑focused environment.