Storage Solutions Engineer – Unstructured Data

Quantum

Kuala Selangor

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Job summary

Quantum in Malaysia seeks a technically skilled Storage Support Engineer to act as SME for unstructured data management and media workflows. You will guide solution implementation, ensure performance, and work with engineering to feedback improvements.

You will interact directly with customers and partners to understand needs and deliver innovative storage solutions across market verticals. Ideal candidates have 2+ years in tech support, strong storage knowledge including NAS/VTL, and

Qualifications

Must be proficient in both spoken and written English.
Degree in Computer Science or equivalent with 2+ years in Tech-support.
Strong knowledge of enterprise storage solutions and customer needs.
Experience with Primary, Secondary and Hybrid Storage technologies.
Strong knowledge of M&E technologies, workflows, and applications.
Strong skills in Data Protection, Backup, Recovery, Data Preservation and Archival methodologies.
Detail-oriented with effective multitasking.
Experience working independently and in a team.
Creative approach and design of solutions.
Direct experience with data storage, specifically VTL and NAS.
Experience with NetApp/LSI is a plus.
Experience with UNIX system administration and troubleshooting on multiple UNIX platforms - Solaris.
HPUX, AIX and particularly LINUX. High level Microsoft Windows system administration and troubleshooting are a plus.
Experience with replication and de-duplication technologies is a plus.
High level Microsoft Windows system administration and troubleshooting are a plus.
Familiar with VMware and VCP certification is a plus.
Knowledge of fiber channel, iSCSI and SCSI technology, networking, and SAN.
Familiar with backup applications such as EMC Networker or Veritas NetBackup/Backup Exec or CommVault is a plus.
Ability to understand customer needs to "read" the customer and adapt behavior/approach accordingly.

Responsibilities

Serve as subject matter expert and provide guidance on solution implementation for Quantum storage and media workflows.
Demonstrate interpersonal skills and troubleshooting when documented procedures fail.
Isolate problems to product, ecosystem, or backup hosts/software and feedback to engineering.
Engage with customers to understand needs and build relationships; collaborate with partners.
Prioritize exceptional customer experiences and drive business outcomes with innovative solutions.
Lead design of innovative storage solutions across defined market verticals.
Be a role model of professionalism, teamwork, energy, and high standards.
Ensure customers are satisfied and can reference Quantum positively after timely resolutions.