Storage & Data Protection Systems Engineer

CTC Global; Selangor; On-site; MYR 78,000 - 123,000; Full time

Job summary

Jora Malaysia is seeking a Technical Engineer – Storage & Data Protection Services to provide technical support for Level 1 engineers, perform onsite and offsite troubleshooting, and manage incidents with thorough documentation. The role includes preventive maintenance, reporting, and assisting in project deployments.

The ideal candidate has 2–4 years in IT (non-UNIX) with VMware, storage, and networking knowledge, plus Windows OS and AD/DNS/DHCP expertise and relevant certifications.

Qualifications

• Diploma or degree in IT or related field.
• 2–4 years in IT environment with non-UNIX experience.
• Experience configuring VMware, storage and networking.
• Familiarity with Windows OS, AD, DNS/DHCP, and Hyper-V.
• Relevant vendor certifications preferred.

Responsibilities

• Provide Level 1 support and handle escalations.
• Perform onsite/offsite troubleshooting for non-UNIX systems.
• Prepare incident and problem reports with resolutions.
• Schedule preventive maintenance activities and perform onsite maintenance.
• Generate maintenance reports uploaded to Field Service Management system.
• Assist in small- and large-scale project deployments, ensuring timelines and scope.
• Document installation and maintenance issues for projects.

Skills

Troubleshooting

Root cause analysis

Independent worker

Team collaboration

After-hours support

Education

Diploma or Degree in Information Technology

Tools

VMware vSphere

Aria Operations

Veritas

Veeam

Dell NetWorker

Commvault

Dell Storage

PowerStore/ Unity

NetApp Storage

Hyper-V

Active Directory

DNS

DHCP

Windows Server

TCP/IP Networking

Job description

Jora Malaysia is seeking a Technical Engineer – Storage & Data Protection Services to provide technical support for Level 1 engineers, perform onsite and offsite troubleshooting, and manage incidents with thorough documentation. The role includes preventive maintenance, reporting, and assisting in project deployments.

The ideal candidate has 2–4 years in IT (non-UNIX) with VMware, storage, and networking knowledge, plus Windows OS and AD/DNS/DHCP expertise and relevant certifications.