Staff Technical Support Engineer

City of Shakopee, MN; Bayan Lepas; On-site; MYR 56,000 - 100,000; Full time

Job summary

[Not disclosed] is seeking a Product Analytics Manufacturing IT Technical Support Engineer to handle production, system and infrastructure issues. You will monitor alerts, troubleshoot, and collaborate with Tier 2 engineers to resolve escalations.

The role requires strong English communication, knowledge of Windows/Linux, and the ability to work rotating shifts year-round. Mandarin is a plus, semiconductor experience is preferred.

Qualifications

• Must have a degree in Computer/Information Technology or a Diploma with 3-4 years' work experience.
• At least 2 years of working experience in system/network/software troubleshooting.
• Knowledge in Windows and Linux system administration; networking/security is a plus.

Responsibilities

• Handle malfunction and technical requests related to production flow, systems or infrastructure within SLA.
• Monitor applications and infrastructure alerts; resolve or escalate as needed.
• Troubleshoot by reviewing systems/data logs and propose solutions.

Skills

Troubleshooting

English proficiency

Teamwork

Self-driven

Customer oriented

Education

Degree in Computer/Information Technology

Diploma with 3-4 years experience

Tools

Windows

Linux

Networking

SQL Server

Job description

Product Analytics Manufacturing IT Technical Support Engineer

Job descriptions:

• First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.

• Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.

• Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.

• Collaborate and work closely with Tier 2 engineers in resolving escalated cases.

• Concise in creating, updating, and resolving cases via ServiceNow ticketing system.

• Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.

• Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.

• Coordinate and / or participate in ad-hoc projects.

• Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications

• Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.

• At least 2 years of working experience in system/network/software troubleshooting.

• Knowledge in Windows and Linux system administration, Networking/ Securityis an added advantage.

• Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications

• Experience and knowledge in semiconductor testing environment

• Database administration (SQL server) is preferred.

• Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.

Job Info

• Job Identification 26004015
• Job Function Services & Support
• Posting Date 07/08/2026, 03:01 PM
• Job Schedule Full time