Production IT Support Engineer – Proactive Troubleshooter

City of Shakopee, MN; Bayan Lepas; On-site; MYR 56,000 - 100,000; Full time

Job summary

[Not disclosed] is seeking a Product Analytics Manufacturing IT Technical Support Engineer to handle production, system and infrastructure issues. You will monitor alerts, troubleshoot, and collaborate with Tier 2 engineers to resolve escalations.

The role requires strong English communication, knowledge of Windows/Linux, and the ability to work rotating shifts year-round. Mandarin is a plus, semiconductor experience is preferred.

Qualifications

• Must have a degree in Computer/Information Technology or a Diploma with 3-4 years' work experience.
• At least 2 years of working experience in system/network/software troubleshooting.
• Knowledge in Windows and Linux system administration; networking/security is a plus.

Responsibilities

• Handle malfunction and technical requests related to production flow, systems or infrastructure within SLA.
• Monitor applications and infrastructure alerts; resolve or escalate as needed.
• Troubleshoot by reviewing systems/data logs and propose solutions.

Skills

Troubleshooting

English proficiency

Teamwork

Self-driven

Customer oriented

Education

Degree in Computer/Information Technology

Diploma with 3-4 years experience

Tools

Windows

Linux

Networking

SQL Server

Job description

[Not disclosed] is seeking a Product Analytics Manufacturing IT Technical Support Engineer to handle production, system and infrastructure issues. You will monitor alerts, troubleshoot, and collaborate with Tier 2 engineers to resolve escalations.

The role requires strong English communication, knowledge of Windows/Linux, and the ability to work rotating shifts year-round. Mandarin is a plus, semiconductor experience is preferred.