IT Engineer IT 工程师

Highstar Energy Malaysia Sdn Bhd; Padang Serai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Highstar Energy Malaysia Sdn Bhd is seeking an IT Operations Engineer to support factory networks, MES/WMS, and end-user IT across a busy manufacturing site. You will ensure reliable LAN/WAN operation, manage switches, routers, firewalls, and wireless APs while coordinating with HQ IT and vendors for system reliability.

The role requires strong TCP/IP knowledge, Windows Server/AD experience, and familiarity with MES/WMS environments.

Qualifications

• Diploma or higher in CS/IT/Networking.
• Minimum 3 years in IT operations, preferably in manufacturing.
• Experience with MES/WMS operation is advantageous.
• Strong TCP/IP knowledge and hands-on network equipment configuration.

Responsibilities

• Plan, implement, operate, maintain, and troubleshoot factory LAN/WAN.
• Manage network infrastructure: switches, routers, firewalls, wireless APs.
• Support MES/WMS operation, maintenance, and training.
• Assist in IT policy development and security audits.
• Provide desktop support and asset management.

Skills

TCP/IP

Network hardware

Windows Server

AD administration

MES/WMS basics

CCTV/Access control

IT security basics

Education

Diploma in CS/IT/Networking

Tools

Structured cabling

CCTV systems

Low-voltage systems

Windows Server

MS Office

Job description

• Responsible for the planning, implementation, operation, maintenance, and troubleshooting of the factory’s LAN/WAN network.
• Manage network infrastructure, including switches, routers, firewalls, wireless APs, and related equipment.
• Maintain and optimize structured cabling, CCTV surveillance systems, access control systems, and other low-voltage systems.
• Ensure network security by implementing access control policies and appropriate network security measures.

Production Information System Support (MES / WMS)

• Provide daily operation, maintenance, and technical support for Manufacturing Execution System (MES) and Warehouse Management System (WMS).
• Coordinate with the headquarters IT team and system vendors to resolve system issues, data problems, and functional optimization requirements.
• Support production data collection, report generation, and system configuration adjustments.
• Assist with the local deployment, upgrading, implementation, and user training of MES/WMS systems.

Desktop & End-User Support

• Install, configure, maintain, and troubleshoot end-user devices such as computers, printers, scanners, and other IT equipment.
• Manage and maintain Windows operating systems, Microsoft Office, and commonly used business applications.
• Provide first-line IT technical support and respond promptly to users’ daily IT-related issues.
• Maintain the IT asset register and conduct regular asset inventory checks and updates.

Other IT Responsibilities

• Assist in developing and implementing factory IT management policies, operating procedures, and emergency response plans.
• Support headquarters in information security audits, data backup activities, and disaster recovery drills.
• Perform other IT support tasks assigned by the supervisor.

Qualifications & Requirements

Education & Experience

• Diploma or above in Computer Science, Information Technology, Network Engineering, or a related field.
• Minimum 3 years of relevant IT operations and maintenance experience. Experience supporting IT operations in a manufacturing or factory environment is preferred.
• Experience in MES/WMS system operation, maintenance, implementation, or support is an advantage.

Technical Skills

• Good knowledge of TCP/IP protocols, with hands‑on experience in configuring and troubleshooting network equipment such as switches, routers, and firewalls.
• Familiar with Windows Server and Active Directory administration.
• Basic understanding of the architecture and operation/maintenance of manufacturing and warehouse information systems such as MES and WMS.
• Experience in structured cabling, CCTV surveillance, access control, and other low-voltage engineering projects.
• Basic knowledge of IT security, including common network security threats and preventive measures.

Language Requirements – Mandatory

• Chinese: Fluent, with the ability to use Chinese as a working language for daily communication and technical documentation.
• English: Good command, with the ability to read technical documentation and communicate through basic emails and verbal communication.
• Malay: Good command, with the ability to communicate in daily situations and coordinate with local suppliers and service providers.

Personal Attributes

• Strong sense of responsibility with a good service-oriented attitude and ability to work effectively in a team.
• Strong learning ability and willingness to quickly learn and adapt to new systems and technologies.
• Strong analytical and problem-solving skills with the ability to work independently.
• Able to work effectively under pressure and respond to urgent IT issues when required.
• Detail-oriented, responsible, and well-organized, with good documentation and record‑keeping habits.