SSC Payroll Manager

Samsung; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking a capable leader to head payroll operations across Southeast Asia and Oceania, ensuring timely time & attendance and payroll services for all subsidiaries.

The role involves managing a team of payroll specialists, delivering accurate payroll in line with HR policies and SLAs, and driving regulatory compliance, system improvements, and cross-country collaboration.

Qualifications

• Experience leading payroll in a Shared Service Centre or multi-country setting.
• Proven track record delivering accurate payroll across multiple jurisdictions.
• Strong knowledge of payroll regulatory requirements and statutory reporting.

Responsibilities

• Lead timely payroll and time & attendance service delivery for SEA & Oceania subsidiaries.
• Manage a team of payroll specialists to ensure accuracy, timeliness, and policy compliance.
• Oversee end-of-year statutory returns and regulatory reporting.
• Stay current with payroll legislation and regulatory changes; mentor and develop staff.
• Drive system enhancements and project delivery for efficiency.

Skills

Payroll management

Team leadership

Regulatory compliance

HRIS proficiency

Process improvement

Analytical thinking

Stakeholder communication

Tools

HRIS systems

Payroll software

Data analytics tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To lead and manage a team of payroll specialists to deliver the time & attendance and payroll services for the subsidiaries in South East Asia & Oceania region. The job incumbent is expected to manage the service delivery in meeting the subsidiaries’ HR’s expectations and service level agreements.

Job Descriptions

Primary Responsibilities:

• Lead timely and accurate payroll and time & attendance service delivery for all supported subsidiaries, meeting agreed service level agreements and customer expectations.
• Manage a team of payroll specialists to execute day-to-day payroll processes that consistently deliver accuracy, timeliness, and compliance with HR policies and performance standards.

Compliance & Controls:

• Ensure all payroll controls and regulatory compliance requirements are met; own the end-of-year statutory returns and reporting obligations.
• Stay current with legislative and regulatory changes affecting payroll operations.
• Build and develop payroll team capability through training, mentoring, and knowledge transfer to create a resilient, stable operation.
• Identify performance gaps and develop team skills to support long-term operational continuity.

System & Process Improvement:

• Maintain and continuously improve the payroll system to support service delivery and compliance.
• Lead projects and implement changes necessary for statutory updates, system enhancements, and operational efficiency improvements.

Job Requirements

Payroll & Service Delivery:

• Proven experience managing payroll operations in a Shared Service Centre environment.
• Demonstrated ability to manage multiple payroll cycles simultaneously while meeting strict deadlines and accuracy standards.
• Hands‑on experience processing payroll; willingness to step in operationally when needed to support the team.

Compliance & Regulatory Knowledge:

• Working knowledge of payroll regulatory requirements (tax, employment law, statutory reporting).
• Experience working in South East Asia & Oceania market, with willingness to learn regional requirements.
• Proven experience managing and developing a payroll team.
• Ability to mentor team members and build capability.

Technical & System Skills:

• Strong hands‑on experience with HRIS and payroll systems; able to navigate, troubleshoot, and identify system improvements.
• Comfortable using IT tools to streamline processes and improve payroll operations.

Problem-Solving & Communication:

• Strong analytical and problem‑solving skills; able to identify issues and implement practical solutions.
• Clear communicator who can explain complex payroll/compliance matters to non-payroll stakeholders (HR, IT, subsidiary teams).
• Skilled at building and maintaining effective working relationships across the organization.