Sr. Specialist, Account Manager (Mandarin Speaker)

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. in Kuala Lumpur seeks a Sr. Specialist, Account Manager (Mandarin Speaker) to oversee complex client relationships and drive revenue growth.

You will renew and expand services, act as the main contact for clients’ customers, use data to address issues, negotiate, and collaborate with partners to meet monthly quotas. This is a full-time on-site role based at Wisma Mont Kiara, requiring English and Mandarin language proficiency.

Responsibilities

• The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
• Evaluate our client's customer needs and propose potential solutions.
• Be a single contact for our client's customer.
• Use data to fix customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and handle objections.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Manage sales territory and achieving monthly quotas.
• Negotiate in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to help influence buying/renewal process.
• Work with a team and report directly to a Sales Manager.

Job description

Job Title

Sr. Specialist, Account Manager (Mandarin Speaker)

Job Description

• The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
• Responsible for managing the client’s customers end-to‑end, by renewing, expanding, and converting the service relationships we clients have with their existing customer base.
• The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
• Evaluate our client's customer needs and propose potential solutions.
• Be a single contact for our client's customer.
• Use data to fix customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and handle objections.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Manage sales territory and achieving monthly quotas.
• Negotiate in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to help influence buying/renewal process.
• Work with a team and report directly to a Sales Manager.

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English, Mandarin

Time Type

Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.