Specialist, Account Manager (Advisor) (Japanese Speaker)

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking an experienced Specialist, Account Manager (Advisor) who can manage complex client accounts and drive renewal and expansion opportunities.

The role requires engaging with client customers, identifying service gaps, and converting opportunities into revenue while maintaining high customer satisfaction. The ideal candidate will communicate fluently in English and Japanese, build relationships with decision-makers, and collaborate with multiple partners to

Qualifications

• Oversee management of complex client accounts.
• Proven track record meeting revenue quotas.
• Proficient in English and Japanese for client communication.

Responsibilities

• Manage complex client accounts and renew/expand services.
• Be the single point of contact for clients and address escalations.
• Achieve revenue-based quotas through effective account management.
• Identify opportunities to upsell and cross-sell products/services.
• Collaborate with partners and decision-makers across levels.
• Use data to address client concerns and drive renewal decisions.
• Develop contingency plans to mitigate risk and protect revenue.
• Work with the sales team and report to the Sales Manager.

Skills

Account management

Customer relations

Negotiation

Data analysis

Tools

CRM software

Job description

Specialist, Account Manager (Advisor) (Japanese Speaker)

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager

Location: MYS Kuala Lumpur - Levels 10,11,12 Equatorial Plaza

Language Requirements: English, Japanese

Time Type: Full time2026-07-01

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.