Specialist, Customer Success (Mandarin Speaker)

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. seeks a Specialist, Customer Success (Mandarin Speaker) in Kuala Lumpur to support an existing customer base and foster strong relationships throughout the customer lifecycle.

You will manage high volumes of inquiries by phone and email, verify contact information, monitor product satisfaction, capture feedback, and coordinate with teams to resolve blockers and improve the customer experience. Fluency in English and Mandarin is required.

Job description

Job Title

Specialist, Customer Success (Mandarin Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English (Required), Mandarin (Required)

Time Type

Full time

Legal Notice

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.