Specialist, Customer Acquisition (Account Manager/Sales Agent)

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (Account Manager/Sales Agent) in Kuala Lumpur to drive end-to-end sales within a dedicated territory, manage renewals and upsell opportunities, and coordinate cross-functional teams to meet revenue targets.

You will maintain accurate CRM data, provide regular forecasts, and handle high volumes of outbound calls and emails in English and Malay, reporting to the Sales Manager as part of a global technology and services

Qualifications

• Leads end-to-end sales process and drives the engagement through to closure.

Responsibilities

• Manage high-volume outbound contacts via phone and email.
• Maintain CRM data and provide accurate forecast updates.
• Collaborate with cross-functional teams to drive renewals and upsell opportunities.

Job description

Job Title: Specialist, Customer Acquisition (Account Manager/Sales Agent)

Job Description

• Leads Customer end to end Sales Process, driving the engagement through to closure, ensuring deal is processed.
• Manages and executes plans for sales pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive sales strategy, optimizing upsell/cross sell opportunity.
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements: English (Required), Malay (Required)

Time Type: Full time2026-08-01

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.