Specialist, Account Manager (Korean Speaker)

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 89,000 - 179,000; Full time

Job summary

Concentrix is seeking an experienced Specialist, Account Manager (Korean Speaker) in Kuala Lumpur. You will manage complex client accounts, renew and expand service contracts, and become the primary contact for clients, ensuring high levels of satisfaction and revenue growth.

The role involves working with multiple stakeholders to renew and cross-sell services, using data to drive decisions, and meeting monthly quotas. This position is based at Wisma Mont Kiara, on-site in Kuala Lumpur.

Responsibilities

• Oversee management of complex client accounts to ensure service satisfaction and renewal opportunities.
• Renew, expand, and convert client services within existing customer base to meet growth goals.
• Serve as single point of contact for clients, addressing escalated issues and guiding solutions.
• Meet revenue-based quotas through effective account management and cross-sell opportunities.
• Identify risks and barriers to success, propose contingency plans, and negotiate effectively with stakeholders.

Job description

Job Title: Specialist, Account Manager (Korean Speaker)

Job Description The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English, Korean Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.