Specialist, Account Manager ( Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix invites an experienced Account Manager to oversee complex client relationships in a fast-growing tech-enabled services environment in Kuala Lumpur. You will manage end-to-end client accounts, renew contracts, expand services, and drive revenue through strategic opportunities with multiple stakeholders.

As the Korean-speaking specialist, you will be the single contact for our clients’ customers, use data to fix issues, negotiate in challenging situations, and deliver measurable

Qualifications

• Experience managing complex client accounts and driving renewals.
• Ability to renew, expand and convert service relationships with existing customers.
• Proven negotiation skills and data-driven decision making.

Responsibilities

• Oversee management of complex client accounts and develop processes for client satisfaction.
• Renew, expand and convert services with existing clients.
• Act as single contact for our client's customers and resolve escalated issues.

Skills

Account management

Renewals

Upselling

Negotiation

Data analysis

Stakeholder management

Cross-functional collaboration

Korean speaker

CRM software

Tools

CRM software

Job description

Job Title: Specialist, Account Manager ( Korean Speaker)

Job Description

• The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
• Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
• The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.