Sr. Executive, HQ Operations (Retail)

Carsome; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Carsome is seeking a proactive Operations Taskforce member to serve as a mobile resource ensuring business continuity across our showrooms nationwide. The role bridges manpower gaps during peak periods, supports on-site operations, and drives frontline excellence through hands-on staff training and routine audits.

You will lead emergency deployments, manage end-to-end order flow, and oversee admin tasks across EC and IC locations, while advocating process automation and data accuracy within CMS

Qualifications

• Bachelor’s Degree or Professional Qualification in Business Administration, Operations, Finance, Economics, or a related discipline.
• Minimum of 3 years of relevant working experience in retail operations, operational audit, or process support—experience in automotive or HP banking industry is advantageous.
• Retail & Administrative Operations: End-to-end showroom operations, HP loan processes, bank submissions, and inventory/fleet workflows.
• Systems & Digital Tools: Proficient in Microsoft Excel and comfortable with CMS, ATS, and banking e-portals.
• Mobile & High Flexibility: Willingness to travel nationwide on short notice to support deployments and audits.
• Analytical & Problem-Solving: Strong attention to detail to troubleshoot operational issues and improve processes.
• Self-Motivated & Adaptable: Ability to work independently and adapt to changing store environments.
• Communication & People Management: Excellent interpersonal and coaching skills for frontline staff and stakeholders.

Responsibilities

• Emergency on-site replacement across showrooms and centers during resignations, shortages, or new store setups.
• Full-cycle order and inventory management, including loan applications and fleet movements.
• Handle petty cash, vendor PR/PO preparations, card settlements, and ownership transfers when stepping into showroom admin roles.
• Deliver hands-on training to new hires and frontline staff on SOPs and new processes.
• Coach teams to meet Turnaround Times (TAT) and Service Level Agreements (SLAs).
• Promote data accuracy and efficiency by using CMS, bank portals, and digital tools.
• Conduct nationwide site audits and compile reports with actionable improvements.
• Support ad-hoc company initiatives as required.

Skills

Analytical & Problem-Solving

Communication & People Management

Self-Motivated & Adaptable

Mobile & High Flexibility

Systems & Digital Tools

Retail & Administrative Operations

Education

Bachelor’s Degree or Professional Qualification in Business Administration

Tools

Microsoft Excel

CMS

ATS

Banking e-portals

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a key member of our newly established operational taskforce, you will serve as a vital mobile resource to ensure seamless business continuity across our CARSOME Showrooms nationwide. You will step in to bridge manpower gaps during peak expansions and critical staffing shortages, providing on-the-ground support when and where it is needed most. Beyond day-to-day operations, you will drive frontline excellence by conducting hands-on staff training and executing site audit visits to continuously assess and elevate operational conditions across the network.

Your Day-to-day

About you

As a key member of our newly established operational taskforce, you will serve as a vital mobile resource to ensure seamless business continuity across our CARSOME Showrooms nationwide. You will step in to bridge manpower gaps during peak expansions and critical staffing shortages, providing on-the-ground support when and where it is needed most. Beyond day-to-day operations, you will drive frontline excellence by conducting hands-on staff training and executing site audit visits to continuously assess and elevate operational conditions across the network.

Your Day-to-day

1. Emergency On-Ground Deployment & Operations Support

• Mobile Operational Backup: Serve as an emergency on-site replacement (covering BSO, BSA, or BOAM functions) across CARSOME Showrooms (EC) and Inspection Centers (IC) nationwide during sudden resignations, manpower shortages, new store setups, or special project requirements.

• Full-Cycle Order & Inventory Management: Track customer orders from booking (online/offline) through to delivery, including monitoring loan applications, bank disbursements, and coordinating fleet inventory movements between centers.

• Financial & Administrative Execution: Handle petty cash management, vendor PR/PO preparations, terminal card settlements, and execute ownership transfers (E-Auto) when stepping into showroom administration roles.

2. Training, Enablement & Process Automation

• Frontline Development: Deliver hands-on, physical training to new hires or existing frontline staff on core operational tasks, standard operating procedures (SOPs), and new process rollouts.

• Performance & SLA Driving: Coach Branch Support Admins (BSA) and showroom teams to consistently meet target Turnaround Times (TAT) and Service Level Agreements (SLAs).

• Digital & Automation Advocacy: Enforce strict data accuracy within CMS and promote process efficiency by encouraging the use of bank e-portals, tracking vouchers, and applying CMS discounts properly.

3. Ground Audits, Governance & Issue Resolution

• Emergency Site Response: Conduct urgent, on-the-ground visitations to troubleshoot, re-align, and resolve critical "red-flag" issues flagged by ground teams.

• Nationwide Quality Audits: Perform regular site audits across EC and IC locations using standardized checklists to assess operational health, policy compliance, and retail SOP adherence.

• Reporting & Continuous Improvement: Consistently gather field findings, compile detailed audit reports, and recommend actionable improvement areas to regional stakeholders and management.

• Support any additional ad-hoc company initiatives or management assignments as required.

Your Know-How

• Bachelor’s Degree or Professional Qualification in Business Administration, Operations, Finance, Economics, or a related discipline.

• Minimum of 3 years of relevant working experience in retail operations, operational audit, or process support—experience in the automotive (used/new cars) or Hire-Purchase (HP) banking industry is highly advantageous.

• Retail & Administrative Operations: Strong understanding of end-to-end showroom operations, Hire-Purchase (HP) loan processes, bank submissions, and inventory/fleet workflows.

• Systems & Digital Tools: Proficient in Microsoft Excel and comfortable adapting to internal CMS, ATS, and banking e-portals.

• Mobile & High Flexibility: High willingness to travel nationwide on short notice to support emergency site deployments and carry out ground audits across various CARSOME Showrooms (EC) and Inspection Centers (IC).

• Analytical & Problem-Solving: Sharp attention to detail with strong analytical skills to troubleshoot operational issues and execute thorough compliance audits.

• Self-Motivated & Adaptable: Ability to work independently with minimal supervision, adapt quickly to changing store environments, and remain composed under pressure during emergency coverages.

• Communication & People Management: Excellent interpersonal and coaching skills, with a proven ability to deliver clear, physical training to frontline staff and liaise effectively with external bank officers and internal stakeholders.

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