ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

Carsome; Kangar; On-site; MYR 60,000 - 90,000; Full time

Job summary

Carsome is seeking an Assistant Manager, Operations Support to manage administrative and operational matters at the Experience Centers. You will report to the Branch Manager and support retail operations, ensuring bookings translate to delivery and maintaining data integrity across CMS.

The role requires a Bachelor's Degree and 5 years of related experience, proficiency in MS Office, and the ability to work independently while coordinating with multiple teams.

Qualifications

• Bachelor's Degree in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track customer orders with consultants and Branch Support Admins to ensure delivery.
• Monitor in-processing activities from loan applications to disbursements.
• Train Branch Support Admin to meet TAT & SLA and maintain data accuracy.
• Co-manage petty cash and settle invoices with vendors.

Skills

MS Office

Attention to detail

Multitasking

Interpersonal skills

Communication skills

Education

Bachelor's Degree

Tools

Office software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills