Assistant Manager, Operation Support

Carsome; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Annual Leave

EPF

SOCSO

Job summary

Carsome in Kuala Lumpur is seeking an experienced Branch Operations professional with a Bachelor’s degree or equivalent and at least 5 years in finance or operations. You will develop strategies to improve branch processes, track orders, monitor loan processing, and ensure data accuracy across CMS while coordinating with banks and marketing teams.

You will train staff, manage cash and vendor relations, and ensure compliance with Retail SOP and OKR objectives.

Qualifications

• Bachelor's degree or professional qualification in the relevant discipline.
• Accounting/Finance/Business/Economics background.
• 5 years of related working experience.
• Proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders with CARSOME Consultants and Branch Support Admins to ensure delivery.
• Monitor In-Processing activities from Loan Applications to Disbursements.
• Train and develop Branch Support Admin to perform tasks meeting TAT & SLA.
• Enforce Data Compliance and Data Accuracy within CMS for all entries.
• Liaise on Fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers from FI/Banks regarding Loan Submissions and Disbursements.
• Collect cash payments via Credit/Debit Card and complete bank settlements.
• Ensure retail operation processes adhere to Retail SOP.
• Regulate CMS processes according to Objectives and Key Results (OKR).
• Prepare PR/PO for invoices charged by Panel Vendors to Finance.
• Co-manage custodian of Petty Cash Management for expenses/reimbursements.
• Encourage automation via loan submissions using banks’ e-dealers/e-portals.
• Advocate usage and tracking of Vouchers and CMS Discounts.
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure timely and accurate reports required by Management.
• Involve in other company activities as assigned.

Skills

Microsoft Office

Problem solving

Attention to detail

Interpersonal communication

multitask

Independent work

Education

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

Job description

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Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Requirement

• Bachelor's Degree or Professional Qualification in the relevant discipline

• (Accounting/Finance/Business/Economics)

• 5 years of related working experience

• Proficient in Microsoft Office Applications

• Able to work independently with minimal supervision.

• Good problem-solving skills and pay attention to details.

• Ability to multitask and work as a team to support staff and colleagues.

• Good interpersonal and communication skills

• Experience in HP banking industry

Responsibility

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.

• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

• Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

• Liaise on Fleet movement for booked inventory between Experience Centers

• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

• Ensure retail operation processes are executed and adhering to Retail SOP.

• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

• Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

• Advocate usage & tracking of Vouchers and CMS Discounts

• Perform E-Auto Transfers to complete Ownership Transfer when necessary.

• Ensure all reports required by Management are produced in a timely & accurate manner.

• Involve in any other Company’s activities as assigned.

Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO