ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

Carsome; Batu Pahat; On-site; MYR 78,000 - 123,000; Full time

Job summary

Carsome Malaysia is seeking an Assistant Manager, Operations Support to oversee administrative operations at the Experience Center, reporting to Branch Manager. You will develop improvement plans and coordinate loan processing flows to ensure orders translate into delivery.

Additionally, you will monitor in-processing from loan applications to disbursements, manage cash handling and data accuracy, and liaise with banks and marketing to support timely disbursements and revenue integrity.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders with CARSOME Consultants and Branch Support Admins to ensure delivery.
• Monitor In-Processing activities from loan applications to disbursements.
• Train and develop Branch Support Admin to meet TAT & SLA.
• Enforce data compliance and accuracy within CMS for all entries.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers regarding loan submissions including disbursements.
• Collect cash payments via card payments and perform bank settlements.
• Ensure retail operation processes adhere to Retail SOP.
• Prepare PR/PO for invoices charged by panel vendors to Finance.
• Co-manage petty cash to capture branch expenses and reimbursements.
• Encourage automation by submissions of loans using banks’ e-dealers/e-portals.
• Advocate usage and tracking of CMS vouchers and discounts.
• Perform e-auto transfers to complete ownership transfers when necessary.
• Ensure reports required by Management are produced timely and accurately.
• Participate in other company activities as assigned.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Teamwork

Independent work

Education

Bachelor's Degree or Professional Qualification (Accounting/Finance/Business/Economics)

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills