ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

Carsome; Selangor; On-site; MYR 89,000 - 123,000; Full time

Job summary

Carsome in Malaysia is seeking an Assistant Manager, Operations Support (Operations) to oversee administrative and operational matters at the designated Experience Center. You will report to the Branch Manager and support the Country Retail Operations team for smooth branch performance.

You will lead the Branch Support Admin, ensure data accuracy, drive process improvements, and coordinate with marketing and banking partners on loan submissions and settlements.

Qualifications

• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics).
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively with CARSOME Consultants and Branch Support Admins to ensure delivery.
• Monitor and track In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin to perform tasks, meeting TAT & SLA.
• Enforce Data Compliance and Data Accuracy within CMS for all entries.
• Liaise on Fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers from FI/Banks regarding Loan Submissions and Disbursements.
• Collect Cash Payments via Credit/Debit Card and perform Bank Settlements.
• Ensure retail operation processes adhere to Retail SOP.
• Prepare PR/PO for invoices charged by Panel Vendors and dispatch to Finance.
• Co-manage Custodian of Petty Cash management and reimbursements.
• Encourage automation by submissions of Loan using Banks’ e-dealers/e-portals.
• Advocate usage & tracking of Vouchers and CMS Discounts.
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure reports required by Management are produced timely and accurately.

Skills

Independent work

Detail oriented

Problem solving

Communication skills

Teamwork

Education

Bachelor's degree or professional qualification in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ASSISTANT MANAGER, OPERATIONS SUPPORT (OPERATIONS)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins
• to ensure their booking [both Online & Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA
• throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank
• Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in a timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Your Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline
• (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills