Assistant Manager, Operation Support

Carsome; Pasir Gudang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Annual Leave

EPF

SOCSO

Job summary

Carsome is seeking a results-oriented professional to support Branch Operations, ensuring seamless processing from loan submission to delivery, with a focus on data accuracy and process optimization.

You will coordinate with Consultants and Admins, monitor end-to-end workflows, and help drive CMS-based controls and OKRs across the network.

Qualifications

• Bachelor's degree or professional qualification in a relevant discipline.
• Accounting/Finance/Business/Economics background.
• 5 years of related working experience.
• Proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work as part of a team.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track orders with Carsome Consultants and Branch Support Admins to ensure bookings translate to delivery.
• Monitor and track in-processing activities from loan applications to disbursements.
• Train Branch Support Admins to meet TAT & SLA.
• Ensure data compliance and accuracy within CMS for all entries.
• Coordinate fleet movement for booked inventory between Experience Centers.
• Follow up with FI/banks for loan submissions and disbursements.
• Collect cash via card payments and perform bank settlements.
• Ensure retail SOPs are followed.
• Regulate CMS processes according to OKRs.
• Prepare PR/PO for vendor invoices and dispatch to Finance.
• Co-manage petty cash and reimburse expenses.
• Encourage automation in loan submissions via banks' portals.
• Advocate CMS discounts tracking and voucher usage.
• Perform e-auto transfers to complete ownership transfers when needed.
• Produce timely and accurate reports for Management.
• Participate in other company activities as assigned.

Skills

MS Office proficiency

Independent work

Problem solving

Attention to detail

Multitasking

Team player

Interpersonal skills

Communication skills

Banking industry experience

Education

Bachelor's degree or professional qualification

Tools

CMS

MS Office (Excel/Word/PowerPoint)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Requirement

• Bachelor's Degree or Professional Qualification in the relevant discipline
• (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry

Responsibility

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins, to ensure their booking (both Online & Offline) translates to Delivery throughout the booking activities.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in a timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO

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