Associate I, Master Data Management (HR Master Data)

Alcon; Malaysia; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Continuous learning and development

Job summary

Alcon in Malaysia is seeking an Associate I, Master Data Management to be the first point of contact for HR topics. You will maintain employee data across Workday and BOX, ensure data accuracy, and support onboarding and lifecycle changes while upholding confidentiality. Collaboration with global teams is key to success.

The role offers growth through documentation, SOPs, and process improvements in a diverse, global HR function.

Qualifications

• 1–3 years of HR Shared Services experience
• Familiarity with Workday and ServiceNow
• Strong data accuracy and confidentiality

Responsibilities

• Resolve day-to-day HR tickets globally via Workday and Service Now ensuring timely updates
• Act as first point of contact for questions from associates and managers
• Process HR lifecycle changes including onboarding, employment verifications, and data changes
• E-file associates records in BOX repository
• Support creation of SOPs, policies, and guidelines
• Handle client requests with polite, detailed responses
• Build relationships and collaborate within teams to support associates

Skills

Data entry

Attention to detail

Communication

Tools

Workday

Service Now

Job description

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

POSITION OVERVIEW:

Responsible for maintaining and managing accurate and up-to-date employee data across various HR systems and platforms. This role plays a crucial part in ensuring data integrity, compliance, and efficiency within the HR function.

This role is part of Alcon’s Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Associate I, Master Data Management (Professional Path) is primarily responsible for being the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating issues as needed. You will learn and grow through documentation and team support.

KEY RESPONSIBILITIES:

• Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.

• Act as first point of contact for questions from Alcon associates and managers

• Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data

• E-File associates records in BOX repository

• Support the creation of clear documentation, including SOPs, policies, and guidelines.

• Handle client requests with politeness and detailed responses.

• Build relationships and collaborate effectively within teams, supporting and respecting each other.

WHAT YOU’LL BRING TO ALCON:

• Supporting Countries : Japan, Malaysia, Singapore, Indonesia, Phillippines

• Systems : Workday, Service Now

• Experience : 1-3 years preferred in HR Shared Services

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company

• Collaborate with a diverse and talented team in a supportive work environment

• Competitive compensation package and comprehensive benefits

• Continuous learning and development opportunities