Specialist Travel & Expense Management

Omya Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Omya Group in Kuala Lumpur is seeking a Specialist Travel & Expense Management to execute daily T&E activities and ensure timely financial closing. You will monitor KPIs, resolve complex expense issues, and uphold policy compliance within a dynamic Purchase-2-Pay environment.

The role requires 2-4 years in a related operations role, experience with SAP Concur, and strong attention to detail. You will work with the Team Lead Travel & Expense Management and collaborate with HR, IT, Treasury, and

Qualifications

• 2-4 years in travel & expense or AP/General Accounting.
• Experience with end-to-end T&E process and data posting.
• Ability to interpret policies and resolve complex cases.

Responsibilities

• Execute daily Travel & Expense Management activities accurately and on time.
• Monitor KPIs and SLAs, taking corrective actions as needed.
• Handle complex cases and policy-compliance issues.
• Collaborate with Team Lead and cross-functional teams.
• Contribute to process standardization and continuous improvement.

Skills

Travel & Expense management

SAP Concur

Policy compliance

Case management

Data analysis

Attention to detail

Education

Bachelor's degree

Tools

SAP Concur

ERP systems

Job description

## Specialist Travel & Expense ManagementApply: Kuala Lumpur: Full time: Posted Today: JR018824**Service Performance and Issue Resolution*** Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.* Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.* Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.* Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.* Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead. **Process Management and Continuous Improvement*** Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.* Collaborate with the process management team by providing operational input to enhance underlying processes.* Apply new or updated work instructions, tools, and systems in daily work.* Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.* Submit improvement ideas to the continuous improvement backlog.* Participate in pilot activities, testing, and training related to process changes.* Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. **Personal Development and Team Contribution*** Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.* Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.* Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers. **Stakeholder Management and Communication*** Work closely with the Team Lead to ensure individual execution is aligned with operational targets.* Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.* Act as an operational point of contact for Travel & Expense related topics. **Education*** Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field. **Experience*** 2-4 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.* Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment. **Knowledge and skills*** Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.* Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.* Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.* Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.* Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.* Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees. **Other requirements*** Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.* High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.* Understanding of procurement policy frameworks. **POSITION SCOPE** **Reporting Line(s)**Solid line(s) to: Team Lead Travel & Expense ManagementDotted line(s) to: n/aNumber of direct reports: n/aNumber of dotted line reports: n/a **Performance Measures**Performance measures will be defined based on individual service obligations and operational KPIs. **Working Relationships**Internal contacts:Team Lead Travel & Expense ManagementOther Team Members within own teamOther Team Members within Purchase-2-Pay and adjacent processesProcess management within Purchase-2-PayHR, IT supportBusiness contacts External contactsService providers or external business partners as required for daily operations