Specialist Travel & Expense Management

Omya Asia Pacific Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

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Job summary

Omya Asia Pacific Sdn Bhd is seeking a Travel & Expense Specialist to manage daily T&E activities, ensuring timely processing and policy compliance. You will monitor KPIs, resolve complex reimbursement queries, and collaborate with cross-functional teams to improve processes and data integrity.

Experience with SAP Concur is essential, and a proactive approach to automation is valued. The role reports to the Team Lead Travel & Expense Management in Kuala Lumpur, with a focus on accurate postings

Qualifications

• Bachelor’s degree in a related field is required.
• Advanced knowledge of accounting principles for T&E postings.
• Strong experience with SAP Concur and expense management policies.

Responsibilities

• Execute daily Travel & Expense management activities accurately and on time.
• Monitor own performance against KPIs and SLAs and take corrective actions.
• Handle complex cases with accurate resolutions and policy compliance.
• Process and resolve complex operational queries on expense reports and reimbursements.
• Identify operational issues and escalate unresolved ones.
• Contribute to standardization and continuous improvement within P2P.
• Collaborate with process management to enhance underlying processes.
• Apply new work instructions, tools, and systems in daily work.
• Support data consistency between front-end T&E tool and back-end systems.
• Submit improvement ideas to CI backlog and participate in pilots.

Skills

Accounting principles

SAP Concur

T&E processing

Policy compliance

Education

Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field

Tools

SAP Concur

Job description

Service Performance and Issue ResolutionExecute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.Process Management and Continuous ImprovementContribute to standardization and continuous improvement within the Purchase-2-Pay operations team.Collaborate with the process management team by providing operational input to enhance underlying processes.Apply new or updated work instructions, tools, and systems in daily work.Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.Submit improvement ideas to the continuous improvement backlog.Participate in pilot activities, testing, and training related to process changes.Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.Personal Development and Team ContributionWork as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.Stakeholder Management and CommunicationWork closely with the Team Lead to ensure individual execution is aligned with operational targets.Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.Act as an operational point of contact for Travel & Expense related topics.EducationBachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.Experience2-4 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.Knowledge and skillsAdvanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.Other requirementsKnowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.Understanding of procurement policy frameworks.POSITION SCOPEReporting Line(s)Solid line(s) to: Team Lead Travel & Expense ManagementDotted line(s) to: n/aNumber of direct reports: n/aNumber of dotted line reports: n/aPerformance MeasuresPerformance measures will be defined based on individual service obligations and operational KPIs.Working RelationshipsInternal contacts:Team Lead Travel & Expense ManagementOther Team Members within own teamOther Team Members within Purchase-2-Pay and adjacent processesProcess management within Purchase-2-PayHR, IT supportBusiness contactsExternal contactsService providers or external business partners as required for daily operations