## Senior Specialist Invoice ManagementApplylocations: Kuala Lumpurtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR017863**Service Performance and Issue Resolution*** Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.* Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.* Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.* Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.* Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.**Implementation of Changes and Improvements*** Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.* Collaborate with the process management team to identify and propose enhancements to underlying processes.* Support the implementation of new or updated work instructions, tools, and systems.* Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog.* Participate in pilot activities, testing, and training related to changes impacting the operational line.* Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.**Financial Accuracy and Reconciliation*** Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts.* Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions.* Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items.**Stakeholder Management and Communication*** Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets.* Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.* Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution.**Education*** University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields* Relevant vocational education with significant experience may be considered**Experience*** 3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations* Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment**Knowledge and skills*** Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities* Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis* Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker* Knowledge of internal controls and compliance for purchasing and AP processes* Comfortable coordinating with Procurement, Business Units, Finance and suppliers* Ability to handle confidential commercial and financial information appropriately* Strong attention to detail for financial postings, supporting documentation and approval workflows* P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications)**Other requirements*** Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances* Understanding of period-end cut-off procedures and their impact on financial reporting* High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations* Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking**POSITION SCOPE****Reporting Line(s)**Solid line(s) to: Team Lead Invoice ManagementDotted line(s) to: n/aNumber of direct reports: n/aNumber of dotted line reports: n/a**Performance Measures**Performance measures will be defined based on individual service obligations and operational KPIs.**Working Relationships**Internal contacts:Team Lead Invoice ManagementOther Team Members within own teamOther Team Members within Purchase-2-Pay and adjacent processesProcess management within Purchase-2-PayHR, IT supportBusiness contactsExternal contactsSuppliers and external business partners as required for daily operations