Senior Specialist Travel & Expense Management

Omya Group; Kuala Lumpur; On-site; MYR 133,920 - 200,880; Full time

Job summary

Omya is seeking a Senior Specialist for Travel & Expense Management in Kuala Lumpur. You will execute daily T&E activities, monitor KPIs, and resolve complex expense issues in line with policies.

You will support process improvements, ensure data integrity between Concur and ERP systems, and collaborate with cross-functional teams to optimize the P2P process. Preferred candidates have 3-5 years in T&E or P2P, with strong attention to detail and experience in SAP Concur.

Qualifications

• Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.
• Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.
• Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.

Responsibilities

• Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
• Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
• Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.
• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.

Skills

T&E accounting

SAP Concur

Policy compliance

Data accuracy

Stakeholder management

ERP integration

Education

Bachelor's degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field

Tools

SAP Concur

Job description

## Senior Specialist Travel & Expense ManagementApplylocations: Kuala Lumpurtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR017861**Service Performance and Issue Resolution*** Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.* Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.* Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.* Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.* Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.**Process Management and Continuous Improvement*** Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.* Collaborate with the process management team by providing operational input to enhance underlying processes.* Apply new or updated work instructions, tools, and systems in daily work.* Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.* Submit improvement ideas to the continuous improvement backlog.* Participate in pilot activities, testing, and training related to process changes.* Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.**Personal Development and Team Contribution*** Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.* Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.* Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.**Stakeholder Management and Communication*** Work closely with the Team Lead to ensure individual execution is aligned with operational targets.* Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.* Act as an operational point of contact for Travel & Expense related topics.**Education*** Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.**Experience*** 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.* Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.**Knowledge and skills*** Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.* Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.* Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.* Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.* Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.* Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.**Other requirements*** Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.* High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.* Understanding of procurement policy frameworks.**POSITION SCOPE****Reporting Line(s)**Solid line(s) to: Team Lead Travel & Expense ManagementDotted line(s) to: n/aNumber of direct reports: n/aNumber of dotted line reports: n/a**Performance Measures**Performance measures will be defined based on individual service obligations and operational KPIs.**Working Relationships**Internal contacts:Team Lead Travel & Expense ManagementOther Team Members within own teamOther Team Members within Purchase-2-Pay and adjacent processesProcess management within Purchase-2-PayHR, IT supportBusiness contactsExternal contactsService providers or external business partners as required for daily operations### OmyaOmya is a leading global producer of industrial minerals and a worldwide distributor of specialty materials.Our company was founded 140 years ago and remains a privately-owned, independent company headquartered in Switzerland but with offices and plants in more than 50 countries.### Thinking of tomorrow. TogetherWhen you join Omya, you become part of a global team that uses its creativity, expertise and experience to make a difference to people's lives. Thinking of Tomorrow means focusing on the challenges of the future and how we can develop mineral products to solve them. This is a collaborative environment where people work towards common goals, with a common purpose### Making life better through our passion for minerals and chemistryOur purpose, combined with our values of **modesty, courtesy, integrity and perseverance**, is the foundation of our business. Our values are relevant to our lives, not just our work. All Omya employees, partners and suppliers are bound by a **Code of Conduct** which reflects our values and guides our behavior.