Specialist, Technical Sales (Solution Area Specialist Malay + Eng Speaker))

Convergys; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Convergys Malaysia is seeking a Specialist, Technical Sales to drive new business and strengthen existing accounts in Kuala Lumpur. You will translate customer needs into technical solutions and deliver compelling presentations to key stakeholders.

You will train customers, advise sales teams, and foster relationships at multiple levels while contributing to product and service improvements. English and Malay proficiency are required, with a Bachelor's degree and 2–4 years in related fields.

Qualifications

• Bachelor's Degree in a related field from an accredited four-year college or university preferred.
• 2–4 years of experience in Technical Sales, Sales Engineering, or a related field preferred.
• English and Malay language proficiency required.

Responsibilities

• Attend customer meetings and conduct sales presentations to showcase products and services.
• Generate new business opportunities and drive revenue growth within the assigned territory.
• Build and maintain relationships with key decision-makers and stakeholders at various organizational levels.
• Provide technical expertise to support sales objectives and address customer inquiries with proposals/presentations.
• Conduct training sessions to enhance customer understanding and effective use of products and services.
• Gather and communicate customer feedback to relevant internal teams to support product improvements.

Skills

Technical sales

Sales engineering

Business development

Customer relationship management

Presentation skills

Education

Bachelor's degree

Job description

## Specialist, Technical Sales (Solution Area Specialist Malay + Eng Speaker))Applylocations: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40time type: Full timeposted on: Posted Todayjob requisition id: R1743200Job Title:Specialist, Technical Sales (Solution Area Specialist Malay + Eng Speaker))Job DescriptionThe Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering strong customer relationships to enhance sales opportunities. The role also involves delivering technical training and communicating customer feedback to support continuous product and service improvements.**Sales & Business Development*** Attend customer meetings and conduct sales presentations to showcase products and services.* Generate new business opportunities and drive revenue growth within the assigned territory.* Follow up consistently on sales opportunities and customer inquiries to ensure satisfaction and successful outcomes.* Build and maintain relationships with key decision-makers and stakeholders at various organizational levels.**Technical Sales Support*** Provide technical expertise to support sales objectives and address customer inquiries.* Prepare and deliver moderately complex technical proposals and presentations.* Advise customers and sales teams on technical product features and solutions that align with business goals.* Identify and analyze customer requirements to develop competitive and effective solutions.**Customer Training & Relationship Management*** Conduct training sessions to enhance customer understanding and effective use of products and services.* Resolve customer issues by providing appropriate technical guidance and support.* Foster long-term customer relationships to strengthen engagement and retention.**Product & Service Improvement*** Gather and communicate customer feedback to relevant internal teams.* Support continuous improvement initiatives by identifying trends, challenges, and opportunities for product enhancement.**Qualifications****Education*** Bachelor's Degree in a related field from an accredited four-year college or university preferred.**Experience*** 2–4 years of relevant experience in Technical Sales, Sales Engineering, Business Development, or a related field preferred.Location:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:English (Required), Malay (Required)Time Type:Full time2026-08-01