Sr Sales Trainer

Convergys; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

Convergys is seeking a Sr Sales Trainer to design and deliver high-impact programs that elevate client-specific knowledge and sales skills. You will lead collaborations with internal and external stakeholders to tailor content addressing business needs and drive productivity across the organization.

You will ensure new hires receive comprehensive onboarding, provide coaching on sales techniques, and analyze performance data to refine training and improve customer satisfaction.

Qualifications

• Designs and delivers client-specific training to improve knowledge and skills.
• Onboards new employees with comprehensive, client-focused training.

Responsibilities

• Design and deliver high-impact training programs on advanced sales processes and systems.
• Lead collaborations with internal/external stakeholders to tailor content.

Skills

Training delivery

Sales coaching

Stakeholder collaboration

Performance analysis

Content development

Education

Bachelor's degree in Business/Sales/Training

Tools

Learning Management System

CRM

Salesforce

Job description

## Sr Sales TrainerApply: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40: Full time: Posted Today: R1755453Job Title:Sr Sales TrainerJob DescriptionThe Sr. Specialist, Sales Trainer is responsible for designing and delivering high-impact training programs that enhance client-specific knowledge and skills, focusing on advanced sales processes and systems. This position leads collaborations with internal and/or external stakeholders to create tailored content that addresses business needs, driving efficiency and productivity across the organization. He/she/they will work autonomously with moderate supervision to ensure the effectiveness of training initiatives.* Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills* Provide skills-based coaching and client-specific training on a regular basis to support achievement of operating plan targets, sales targets, and high customer satisfaction* Partner with internal and external stakeholders to develop and deliver effective training and development programs designed to enhance advanced sales knowledge and skills across various sales motions* Analyze performance data and customer experience trends to develop and implement strategic sales plays and best practices tailored to specific territories* Oversee and validate the quality of training delivery to ensure it meets established standards and aligns with business goals* Track the effectiveness of training interventions through a range of assessment tools and methodologies for continuous improvement* Collaborate with stakeholders to optimize sales processes and systems, ensuring a superior customer experience is consistently achieved* Maintain high-level communication with internal stakeholders to foster and develop strategic client relationships while staying informed about the evolving business environment for training material updatesLocation:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:EnglishTime Type:Full time2026-10-01