Specialist, Technical Sales (Licensing Associate)

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Technical Sales (Licensing Associate) in Kuala Lumpur to enable licensing and cloud deals for Microsoft customers, renew and expand VL agreements, and coordinate with internal and external teams.

The role emphasizes attention to detail, compliance with policies, and the ability to identify up-sell opportunities while supporting new customer offerings as Microsoft directs.

Responsibilities

• Support Microsoft Cloud and Licensing deals for the designated Territory/region.
• Assist Vendor sales teams in developing and selling Cloud licensing solutions e.g. assist in strong positioning of Microsoft Cloud Services, help develop accurate, relevant and complete financial analyses highlighting the benefit of Microsoft’s Cloud.
• Deal book preparation.
• Works with partner and sub stakeholders to understand the sales hurdles being encountered during deal conversations - elevate as appropriate and assist in developing the needed innovations to smooth the sales cycle.
• Understands our competitors cloud licensing strategies, help our account teams position the benefits of the Microsoft cloud solution to customers and support Cloud compete offers including CPS and any applicable concessions via an amendment.
• The LA will work to ensure secure all necessary pre-approvals from the authorized Microsoft stakeholder.
• The LA will co-ordinate any necessary approvals by Microsoft in required Microsoft tools for the customer agreement (new or renewal).
• The LA will ensure adherence to Microsoft policy’s and procedures.
• The LA will ensure a quality driven service, including continuous learning and identifying areas for process improvement.

Job description

Job Title: Specialist, Technical Sales (Licensing Associate)

Job Description The purpose of the Licensing Associate (LA) is to help enable compelling licensing & cloud deals for Microsoft Customers. Working with multiple stakeholders, the LA must help renew and expand the portfolio of Microsoft Customer Commercial VL agreements in line with Microsoft Growth and Cloud strategy. The LA will work with both internal and external teams, including Vendor Tele Renewal specialists (VT RS), Microsoft Field Representatives (Commercial Executives (CE), Microsoft Channel Partners (LSP) and Operational resources (CLO). The LA must have an aptitude for attention to detail, enjoy working with Microsoft licensing programs, be willing to support new customers offerings as Microsoft indicates, and have a capability for compliance & adhere to defined policies and procedures. Quality of delivery is a high priority for this role.

Licensing Programs

1. Enterprise Agreements (EA, EAS, SCE)
2. Open program (OLP, OV, OVS)
3. Microsoft Products and Services Agreement (MPSA)
4. New Commerce agreement (CSP, MCA-E)
5. OSPA (China)

LA charter is to secure the customers renewal agreement on time, identifying up sell and cross sell opportunities aligned to the customer needs. It is also to sell new customers agreements based on demand triggers. This is done by working with the Renewal Specialist to:

• a. Know the customer’s business & licensing scenario.
• b. Know the customer’s stakeholders & timelines.
• c. Identify the potential up-sell and cross-sell scenarios for that customer.
• d. Prepare the value proposition for these scenarios with the RS.
• e. Leverage Microsoft resources such as Deal books and Solution assessment workshop.
• f. Gather what the customer wants to achieve as business outcomes now and in future.
• g. Migrate customers to other Microsoft programs where possible
• h. Ensure that customers are delighted by Microsoft products and services.

Key Responsibilities

• Support Microsoft Cloud and Licensing deals for the designated Territory/region.
• Work with RS/PCM to provide the best licensing solution for the customer and how to execute this aligned to Microsoft’s strategy & policy’s
• Assist Vendor sales teams in developing and selling Cloud licensing solutions e.g. assist in strong positioning of Microsoft Cloud Services, help develop accurate, relevant and complete financial analyses highlighting the benefit of Microsoft’s Cloud, provide guidance around specific Online contract language, product licensing and assist in identifying Cloud Services whitespace.
• Deal book preparation.
• Works with partner and sub stakeholders to understand the sales hurdles being encountered during deal conversations - elevate as appropriate and assist in developing the needed innovations to smooth the sales cycle.
• Understands our competitors cloud licensing strategies, help our account teams position the benefits of the Microsoft cloud solution to customers and support Cloud compete offers including Customer/Channel Price Sheets (CPS) and any applicable concessions via an amendment.
• The LA will work to ensure secure all necessary pre-approvals from the authorized Microsoft stakeholder.
• The LA will co-ordinate any necessary approvals by Microsoft in required Microsoft tools for the customer agreement (new or renewal).
• The LA will ensure adherence to Microsoft policy’s and procedures.
• The LA will ensure a quality driven service, including continuous learning and identifying areas for process improvement.

Location: MYS Kuala Lumpur - Sunway VISIO Tower, Level 8, Menara Sunway VISIO

Language Requirements: English

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.