Specialist, Customer Acquisition (EA Renewals Specialist)

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd in Kuala Lumpur is seeking a Specialist, Customer Acquisition (EA Renewals Specialist) who will own the end-to-end renewal process, drive engagement through to closure, and ensure on-time processing of renewals.

You will qualify renewal leads using BANT, identify upsell and cross-sell opportunities across SMBs, coordinate with Solution Specialists and stakeholders, and maintain data hygiene across CRM tools while meeting revenue and pipeline targets.

Qualifications

• Renewal process ownership and on-time closure.
• Qualify renewal leads using BANT (Budget, Authority, Need, Timeline).
• Identify upsell/cross-sell opportunities across SMBs.
• Collaborate with Solution Specialists and other stakeholders.
• Maintain data hygiene in required tools and trackers.

Responsibilities

• Act as the primary contact for customers during the renewal process.
• Convert renewal leads into opportunities and revenue by qualifying against criteria.
• Engage with customers to determine needs and upsell opportunities.
• Understand customers' licensing position and leverage cloud technologies for renewals.
• Coordinate multiple stakeholders to ensure renewals close on time.
• Demonstrate the value proposition and address competitive offerings.

Skills

Renewal management

Pipeline management

Customer relationship

BANT qualification

Upsell/Cross-sell

Forecasting

Multichannel selling

Stakeholder coordination

Job description

Job Title: Specialist, Customer Acquisition (EA Renewals Specialist)

Job Description Leads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.

1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long-term customer relationship.
2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).
3. Engage with small and medium-sized businesses across industries, company sizes, and types to determine their needs and identify upsell and cross-sell opportunities.
4. Understand customers'-current licensing position, leveraging cloud technologies to secure customer wins while maximizing upsell and cross-sell opportunities, collaborating with Solution Specialists and other stakeholders as needed.
5. Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
6. Demonstrate the value proposition of the solutions, helping customers envision their future with these technologies.
7. Be able to address competitive offerings and solutions in the context of customer needs and experiences.
8. Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers.
9. Accountable for maintaining accurate data hygiene in all required tools and trackers (e.g., see Appendix 1 for the list of tools).
10. Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; maintain high daily activity levels of approximately 60–90 activities per day.

Agreement Type | Contacts per Year EA and large Open/OV/OVS agreements (>$100K): 200–400 renewal customers

Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements: English Time Type: Full time2026-08-28

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.