Specialist, Customer Acquisition

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is seeking a Specialist, Customer Acquisition to drive revenue growth by engaging with partners, resellers, and distributors, acting as the first point of contact for B2B clients.

The role emphasizes articulating product value, supporting partner sales efforts, and maintaining accurate CRM data. The position requires English proficiency and is a full-time, on-site role at our Kuala Lumpur office, with a focus on outbound sales activities and collaborative team

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage high volumes of customer interactions via phone and email.
• Strong product knowledge and ability to articulate value propositions.

Responsibilities

• Drive revenue growth by engaging with partners, resellers, and distributors to demonstrate product value.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain CRM data with accurate capture for lead qualification, conversions, and renewals.

Job description

Job Title: Specialist, Customer Acquisition Job Description The Sales Representative is responsible for driving revenue growth by engaging with partners, resellers, and distributors to demonstrate the value and benefits of our client’s products and services. This position requires effectively articulating product value propositions, supporting partner sales efforts, and building strong relationships to maximize channel performance and long-term business growth. Drive sales to B2B clients as well as partners, resellers, and distributors, acting as the primary first point of contact Provide accurate weekly, monthly, and quarterly sales forecasts Demonstrate strong product knowledge and technical understanding of services to assess client requirements effectively Initiate proactive steps to address customer concerns or roadblocks that may impact satisfaction or product usage Manage external competitive pressures and handle objections to retain existing customers and win new business Manage a high volume of customer interactions daily via phone and email, with the majority being outbound communication Collaborate closely with your team and management to deliver a professional and consistent customer experience Maintain and update the customer management system (CRM) to ensure accurate and complete data capture Execute sales motions including lead qualification, lead conversion, account health checks, acting as the voice of the customer, and contract renewals Work collaboratively within a team environment and report directly to a Sales Manager

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English (Required)

Time Type: Full time

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Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones that you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.