Specialist - Sales Support

Private Advertiser; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Private Advertiser is seeking a capable Sales Support professional in Malaysia to coordinate quotations, order processing, and stock allocation in support of the Sales team. You will liaise with Purchasing, Warehouse, and Logistics to ensure smooth order fulfilment and timely delivery to customers.

Ideal candidates have about 5 years in sales support or related roles, with experience coordinating across internal teams and external principals, and exposure to ERP/CRM environments.

Qualifications

• Diploma or degree in Business Administration or related field.
• About 5 years experience in sales support or related roles.
• Experience coordinating with Sales teams, internal operations, suppliers, customers and international principals is preferred.

Responsibilities

• Monitor quotations and coordinate timely follow-up with the Sales team and customers to support order conversion.
• Coordinate with Order Processing Team to ensure customer orders are captured accurately in the system, correct item codes, pricing, payment terms, quantities, and other relevant details.
• Support the BU Head on stock allocation and indent requests; work with Purchasing team to ensure purchase orders prepared accurately and timely product availability and fulfilment.
• Provide regular updates to Business Head on status of orders, shipment status, ETAs, and proactively communicate delays, supply constraints, and urgent requirements to relevant stakeholders.
• Assist Sales team to finalise delivery date and requirements for customer orders and communicate internally with Order Processing, Biomedical Engineering, Warehouse, and Transporter teams to ensure smooth delivery to customer.
• Receive and review demo arrangement requests from the Sales team and ensure all required internal documentation and approvals are completed.
• Coordinate the submission of demo arrangement requests to the Order Processing team for further processing on system and physical delivery.
• Monitor the arrangement including order processing, warehouse coordination, transportation, delivery, and customer site requirements.
• Follow up with the Sales team to ensure demo equipment is collected and returned to the warehouse within the required timeframe.
• Maintain appropriate records and follow up on outstanding demo equipment returns to support asset control and operational efficiency.

Education

Diploma or Degree in Business Administration, Supply Chain Management, Operations, Sales Administration, or a related discipline

Job description

Activities & responsibilities supporting each area

Monitor quotations and coordinate timely follow-up with the Sales team and customers to support order conversion.

Coordinate with Order Processing Team to ensure customer orders are captured accurately in the system, correct item codes, pricing, payment terms, quantities, and other relevant details.

Support the BU Head on stock allocation and indent requests. Work with Purchasing team to ensure purchase orders prepared accurately and timely product availability and fulfilment.

Provide regular updates to Business Head on status of orders, shipment status, ETAs, and proactively communicate delays, supply constraints, and urgent requirements to relevant stakeholders.

Assist Sales team to finalise delivery date and requirements for customer orders and communicate internally with Order Processing, Biomedical Engineering, Warehouse, and Transporter teams to ensure smooth delivery to customer.

Receive and review demo arrangement requests from the Sales team and ensure all required internal documentation and approvals are completed.

Coordinate the submission of demo arrangement requests to the Order Processing team for further processing on system and physical delivery.

Monitor the arrangement including order processing, warehouse coordination, transportation, delivery, and customer site requirements.

Follow up with the Sales team to ensure demo equipment is collected and returned to the warehouse within the required timeframe.

Maintain appropriate records and follow up on outstanding demo equipment returns to support asset control and operational efficiency.

Receive and review demo arrangement requests from the Sales team and ensure all required internal documentation and approvals are completed.

Coordinate the submission of demo arrangement requests to the Order Processing team for further processing on system and physical delivery.

Monitor the arrangement including order processing, warehouse coordination, transportation, delivery, and customer site requirements.

Follow up with the Sales team to ensure demo equipment is collected and returned to the warehouse within the required timeframe.

Maintain appropriate records and follow up on outstanding demo equipment returns to support asset control and operational efficiency.

Receive and review demo arrangement requests from the Sales team and ensure all required internal documentation and approvals are completed.

Coordinate the submission of demo arrangement requests to the Order Processing team for further processing on system and physical delivery.

Monitor the arrangement including order processing, warehouse coordination, transportation, delivery, and customer site requirements.

Follow up with the Sales team to ensure demo equipment is collected and returned to the warehouse within the required timeframe.

Maintain appropriate records and follow up on outstanding demo equipment returns to support asset control and operational efficiency.

Inventory Management

Conduct demand supply planning for regular selling items and forecasting for equipment.

Gather full understanding of stock on hand and actively monitor reduction of old stocks.

Communicate with Principals and Customers per guidance from Business Head.

Work Experience & Qualification

Diploma or Degree in Business Administration, Supply Chain Management, Operations, Sales Administration, or a related discipline is preferred.

5 years experience in sales support, sales administration, order processing, customer service, operations coordination, purchasing coordination, or a related role is advantageous.

Experience working closely with Sales teams, internal operations functions, suppliers, customers, and/or international principals is preferred.

Experience in an ERP, CRM, or order management environment would be an advantage.