Specialist, Sales Development (Cantonese Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Kuala Lumpur is seeking a Specialist, Sales Development to identify new opportunities, optimize partner-led leads, and accelerate deals across SMB accounts. You will collaborate with channel partners and inside sales to build a stronger pipeline and improve win rates.

You will manage marketing qualified leads, ensure timely follow-up, and maintain CRM data quality, supporting faster closes for lower-value SMB deals.

Qualifications

• Identify new opportunities and optimize partner-led leads.
• Coordinate with channel partners and inside sales to build pipeline.
• Maintain CRM data accuracy and track opportunity progression.

Responsibilities

• Qualify and accelerate partner-led opportunities.
• Collaborate with partners and channel managers to increase win rates.
• Maintain SFDC hygiene and follow up on aged opportunities.
• Outbound prospecting to identify new SMB opportunities.
• Manage MQLs and ensure timely routing for qualification.
• Ensure seamless handoff to account managers with full context.

Skills

Lead generation

Prospecting

CRM hygiene

Salesforce

Tools

Salesforce

Job description

Job Title

Specialist, Sales Development

Job Description

As a Lead Generation Representative (LGR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win rate across SMB accounts — ensuring we connect the right solution to the right customer, faster

Partner Opportunity Optimization

• Qualify and accelerate partner led opportunities.
• Collaborate closely with partners and HPE channel managers to drive higher win rates and shorten sales cycles.
• SFDC Hygiene - ensure data accuracy and follow up on aged opportunities
• Delegation of current opportunities ( SS1-to SS3 ) for x threshold ( SS1-SS7) for opportunities below the agreed threshold.
• Deliver structured feedback loops to improve partner lead quality and engagement.
• Develop and codify best practices and sales workflows for interactions with the pilot countries.

Conversion and Follow-Up of Marketing Qualified Leads (MQLs)

• Close coordination with BDR teams to support the progression of marketing-generated leads, with particular emphasis on low-value opportunities assigned directly to the channel.
• Receipt and management of Marketing Qualified Leads (MQLs) handed over by BDRs, ensuring timely follow-up and appropriate routing for further qualification or partner engagement.
• Delegation of current opportunities (SS1-to SS3) for x threshold ( SS1-SS7) for opportunities below the agreed threshold.

Proactive Opportunity Hunting

• Identify and engage new business opportunities across the SMB and unattended customer segments through daily outbound outreach (phone, email, LinkedIn, etc.).
• Research accounts to understand their needs, key contacts, and buying triggers.
• Develop a strong understanding of our product offerings and tailor messaging to address the unique needs of smaller organizations. Explain HPE
• products/solutions and value proposition to businesses of different verticals and explain how they address client needs.
• Execution of outbound prospecting campaigns aligned with the Geo’s ( IB Campaigns, NPI sales, VME Campaigns, etc.).
• Develop sales plans, recovery plans in agreement with the country sales and channel.
• Build new opportunities in unattended accounts, follow up, ensure partner delegation and closing depending on agreed threshold

Sales Process & CRM Discipline

• Maintain high standards of Data Management & CRM hygiene, ensuring all opportunity data is updated, complete, and actionable. Maintain accurate records of all calls, leads, and customer interactions in the CRM system (e.g., Salesforce).
• Track and analyse opportunity progression, lead aging, and conversion metrics.
• Support faster close cycles for low-value (20K-50K USD) SMB deals.
• Ensure seamless handoff to account managers or inside sales reps with full context.

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more