SPECIALIST, NETWORK OPERATION CENTER (NOC)

Ricoh Asia Pacific Pte Ltd.; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Ricoh Asia Pacific Pte Ltd. is seeking a NOC Specialist to ensure availability, stability, and performance of enterprise IT infrastructure in a 24x7 NOC environment.

You will monitor, troubleshoot, manage incidents, and implement projects across networking, servers, storage, cloud, and applications. The role requires a Diploma in Computer Studies or equivalent, ITIL Foundation Certification, and extensive SOC/NOC experience.

Qualifications

• Diploma in Computer Studies or equivalent.
• Minimum 8 years' experience in SOC/NOC operations.
• ITIL Foundation Certification is mandatory.
• Experience in cybersecurity incident response and Azure operations.

Responsibilities

• Monitor, maintain, and support network, server, storage, and application environments.
• Perform advanced troubleshooting and root cause analysis for complex technical incidents.
• Provide timely incident response and break-fix support.
• Handle escalation requests from clients and management.
• Collaborate with internal teams, subject matter experts, and vendors to resolve issues.
• Configure and deploy network devices, servers, and infrastructure components.
• Support project implementation, system upgrades, and maintenance activities.
• Ensure all technical changes and project activities are properly documented and comply with change management procedures.
• Adhere to customer policies, procedures, and service standards.
• Work independently or alongside helpdesk teams to drive incidents through to resolution.
• Participate in shift work, including overnight shifts, to support 24x7 operations.

Skills

Troubleshooting

Time management

Communication skills

English language

Education

Diploma in Computer Studies or equivalent

ITIL Foundation Certification (mandatory)

Tools

Azure

Windows Server

Linux Server

Cisco networking (Meraki)

Job description

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SPECIALIST, NETWORK OPERATION CENTER (NOC)

Work location: Malaysia

Job Summary

The NOC Specialist is responsible for ensuring the availability, stability, and performance of enterprise IT infrastructure in a 24x7 Network Operations Center (NOC) environment. The role involves proactive monitoring, troubleshooting, incident management, maintenance, and project implementation across networking, servers, storage, cloud, and applications.

Job Description

• Monitor, maintain, and support network, server, storage, and application environments.
• Perform advanced troubleshooting and root cause analysis for complex technical incidents.
• Provide timely incident response and break-fix support.
• Handle escalation requests from clients and management.
• Collaborate with internal teams, subject matter experts, and vendors to resolve issues.
• Configure and deploy network devices, servers, and infrastructure components.
• Support project implementation, system upgrades, and maintenance activities.
• Ensure all technical changes and project activities are properly documented and comply with change management procedures.
• Adhere to customer policies, procedures, and service standards.
• Work independently or alongside helpdesk teams to drive incidents through to resolution.
• Participate in shift work, including overnight shifts, to support 24x7 operations.

Education

• Diploma in Computer Studies or equivalent.
• Minimum 8 years' experience in SOC/NOC operations.
• ITIL Foundation Certification (mandatory).
• Experience in cybersecurity incident response.
• Minimum 6 years' experience in:
• Microsoft Azure operations and support.
• Microsoft Windows and/or Linux Server administration.
• Strong networking knowledge, particularly Cisco technologies (Switches, Routers, Wireless Access Points, Meraki devices).

Skills

• Strong technical troubleshooting and problem-solving abilities.
• Good time management and ability to work under pressure.
• Excellent interpersonal and communication skills.
• Fluent in English; additional languages are an advantage.
• Ability to work in a 24x7 environment and support after-hours activities when required.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.