Monitoring Analyst

Verinon Technology Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Verinon Technology Solutions seeks a NOC Monitoring Engineer / Network Operations Support in Kuala Lumpur. You will monitor network infrastructure, respond to alerts, and perform Level 1/1.5 troubleshooting within defined SLAs.

The role requires 1–3 years of experience, a willingness to work 12-hour rotating shifts (4 days on, 4 days off), and good English communication. Certifications such as CCNA / CompTIA Network+ are advantageous.

Qualifications

• Basic knowledge of networks, servers, and operating systems.
• Strong analytical and troubleshooting abilities.
• Excellent written and spoken English.

Responsibilities

• Monitor network infrastructure, servers, and application services using monitoring tools.
• Respond to alerts and incidents within SLAs.
• Perform Level 1/1.5 troubleshooting and escalate when needed.
• Coordinate with engineers and vendors to resolve issues.
• Run scheduled health checks and routine maintenance.

Skills

Networking basics

Servers

Operating systems

Analytical skills

Troubleshooting

Problem-solving

English proficiency

Independent work

Self-motivated

Willingness for rotating shifts

Education

CCNA

CompTIA Network+

Tools

SolarWinds

Nagios

Zabbix

Job description

NOC Monitoring Engineer / Network Operations Support

Location: Malaysia
Experience: 1–3 years
Contract Duration: 12 Months

Shift Requirement: 12-hour rotating shifts, following a schedule of 4 working days followed by 4 days off.

Key Responsibilities

Monitor network infrastructure, servers, and application services using monitoring and management tools.

Respond to alerts, alarms, and incidents identified by monitoring systems.

Perform Level 1 / Level 1.5 troubleshooting and resolve issues within agreed SLAs and standard operating procedures.

Escalate unresolved incidents to Level 2 / Level 3 support teams when required.

Coordinate with engineers, vendors, and suppliers to ensure timely incident resolution.

Execute scheduled operational routines and perform system health checks.

Requirements

Basic knowledge of networks, servers, and operating systems.

Good analytical, troubleshooting, and problem-solving skills.

Good command of English, both written and spoken.

Self-motivated, responsible, and able to work independently.

Willingness to work 12-hour rotating shifts (4 days on, 4 days off).

Added Advantages

CCNA, CompTIA Network+, or equivalent certifications.

Knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, and VPN.

Experience with monitoring tools such as SolarWinds, Nagios, or Zabbix.

Familiarity with OSPF, BGP, VLANs, and MPLS.

Basic knowledge of firewalls, network security, and network performance analysis.

Verinon Technology Solutions is a leading IT services firm headquartered in Chicago, with strategic U.S. offices in Ohio and Wisconsin. Globally, the company operates across the Americas, Europe, and Asia, with major centers in Toronto, London, and Hyderabad.

Projects: 1,500+ successfully completed

Annual Revenue: Over USD 50 million

Partnerships: Collaborations with IBM, Microsoft, and others

Certifications: ISO 9001, ISO 27001, CMMI Level 3

Verinon emphasizes diversity and agility, offering flexible engagement models, making it a trusted partner for Fortune 500 companies.

Verinon Technology Solutions is a leading IT services firm headquartered in Chicago, with strategic U.S. offices in Ohio and Wisconsin. Globally, the company operates across the Americas, Europe, and Asia, with major centers in Toronto, London, and Hyderabad.

Projects: 1,500+ successfully completed

Annual Revenue: Over USD 50 million

Partnerships: Collaborations with IBM, Microsoft, and others

Certifications: ISO 9001, ISO 27001, CMMI Level 3

Verinon emphasizes diversity and agility, offering flexible engagement models, making it a trusted partner for Fortune 500 companies.