Specialist, Customer Acquisition (Thai Speaker)

Convergys; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

Convergys in Kuala Lumpur seeks a Specialist, Customer Acquisition (Thai Speaker) to drive new business and renewals. You will engage customers through outbound calls and emails, articulate product value, and maintain CRM records to ensure data accuracy and proactive follow-up.

The role reports to a Sales Manager and requires strong communication in Thai and English. The position focuses on acquiring customers, management of high-volume outreach, and collaboration with the sales team to hit

Qualifications

• Experience in customer acquisition or sales roles is preferred.
• Strong communication and negotiation skills.
• Ability to manage multiple outbound contacts daily via phone and email.

Responsibilities

• Demonstrate value of products/services to customers.
• Provide weekly/monthly/quarterly sales forecasts.
• Handle objections and renew contracts where applicable.
• Maintain CRM data and customer interactions with accuracy.

Skills

Thai language

Sales

CRM

Phone outreach

Job description

## Specialist, Customer Acquisition (Thai Speaker)Apply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Posted Today: R1766149Job Title:Specialist, Customer Acquisition (Thai Speaker)Job DescriptionThe Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales Manager