Specialist, Renewal Sales

Convergys; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist, Renewal Sales to drive contract renewals and renewals-related upsells. You will engage customers by phone and email, articulating value and managing data in the CRM to support revenue targets.

The role emphasizes outbound communications, territory focus, and collaboration with the Sales team to ensure a professional customer experience and accurate forecasts.

Qualifications

• Manage high volume of customer contacts via phone and email daily.
• Sell renewals and services to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly forecasts.
• Maintain CRM and ensure data capture.
• Master product knowledge and service details to assess client requirements.

Responsibilities

• Sell renewals and upsell opportunities within your territory.
• Outreach to customers via phone and email to renew contracts.
• Maintain CRM data and generate sales forecasts.

Skills

Sales

CRM

Outbound calls

Tools

CRM Software

Job description

## Specialist, Renewal SalesApply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Full time: Posted Today: R1765385Job Title:Specialist, Renewal SalesJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required)Time Type:Full time